I’m fascinated by the process of communication inside companies. Each workplace has its own community ethos that online tools can amplify or erode. Social networking platforms in the workplace include instant messaging, blogs, bulletin boards, chatrooms, and listservs. Although the technologies and formats vary, these tools help build a sense of community—feelings of membership, influence, … Continue reading Social Exchange and Sense of Community in Intranets: How do Group Norms Affect Internal Communication Behavior?