Offering employees the information they need and keeping them informed and updated is only one of the basic goals of internal communication. A more important purpose of internal communication is to establish employees’ deeper-level emotional connection with the organization. More and more companies today are striving to develop an emotional culture which emphasizes how employees … Continue reading It’s about How Employees Feel! The Impact of Emotional Culture on Employee-Organization Relationships
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The imperfection of humans is at the root of why we don’t always get along with one another. But that imperfection doesn’t excuse us for not “playing together nicely in the sandbox.” In the workplace, whether that sandbox is as large as an organization or as small as a work team, personal relationships among people … Continue reading Can We Just Play Nice? The Challenge of Toxic Employees and Importance of Followership →
Reputation is continuously recognized as one of the foundations on which to build organizational success (Key, 1995). When positive, reputation is considered to be one of the most valuable intangible assets any organizations can possess (Vidaver-Cohen, 2007). This is true for organizations both in the profit and nonprofit sectors, in developed and developing economies (Martin, … Continue reading The Relationship Between Corporate Social Responsibility, Employer Branding and Reputation →
What’s your leadership grade? The Plank Center Report Card 2017 suggests leadership in public relations is average (C+), and it’s not improving. In 2015 the Plank Center for Leadership in Public Relations and Heyman Associates produced its first Report Card on PR Leaders. Leaders earned passing grades for the five areas examined—leadership performance, job engagement, … Continue reading PR Leaders are Pretty Average | Plank Center Report Card 2017 →
Author(s), Title and Publication Cervellon, M-C. & Lirio, P. (2017). When employees don’t ‘like’ their employers on social media. MIT Sloan Management Review, 58(2), 63-70. Summary When employees talk privately about their brands or the industries in which their companies operate, their comments will often have more credibility with their network of contacts than when … Continue reading When Employees Don’t ‘Like’ Their Employers on Social Media →
In May, the Institute for Public Relations released survey results in a report investigating the concept of Organizational Clarity, defined as the understanding and alignment an individual employee has about the organization and its vision, mission, values, strategy, and competitive reality. Similar to Organizational Clarity is the Page Society concept of Corporate Character, espoused in … Continue reading Intertwining Organizational Clarity and Corporate Character →
In public relations, engagement is studied in various contexts. It is defined in multiple terms and has different operationalizations. It is used as the umbrella term that includes a wide array of organizational attempts to involve stakeholders in its activities and decisions. In spite of certain confusions of definitions, there are numerous studies that report … Continue reading Exploring the Connection Between Internal Communication and Employee Engagement →
Scholars in public relations have contended that organization-public relationship (OPR) quality has multiple dimensions, including the oft-cited list of trust, satisfaction, control mutuality, and commitment. The concept of OPR quality is assumed to be positive (Heath, 2013), which nevertheless does not describe relational problems in reality. In this blog post, I introduce an additional side … Continue reading I Trust You, I Trust You Not: Different Sides of Organization-Public Relationships →
Author(s), Title and Publication: Lam, H. (2016). Social media dilemmas in the employment context. Employee Relations, 38(3), 420 – 437. Summary Social media growth has blurred the boundary between work and private lives. In the employment setting, the presence of social media has raised ethical and legal issues due to employers’ use of social media … Continue reading How to Navigate Social Media Dilemmas at Work →
Author(s), Title and Publication: De Ruiter, M., Schalk, R., & Blomme, R. J. (2016). Manager responses to employee dissent about psychological contract breach: A dyadic process approach. Management Communication Quarterly, 30(2), 188 – 217. Summary Employee dissent occurs when employees perceive a discrepancy between what the organization has promised to them and what they have … Continue reading Manager Responses to Employee Dissent About Psychological Contract Breach: A Dyadic Process Approach →
Author(s), Title and Publication: O’Connor, A., Paskewitz, E. A., Jorgenson, D. A., & Rick, J. M. (2016). How changes in work structure influence employees’ perceptions of CSR: Millionaire managers and locked-out laborers. Journal of Applied Communication Research, 44(1), 40 – 59. Summary Corporate social responsibility (CSR) is a multi-faceted concept, including dimensions of economic, legal, … Continue reading How Changes in Work Structure Influence Employees’ Perceptions of CSR: Millionaire Managers and Locked-Out Laborers →
We often hear people say communication failed because they missed the target. Similar to any strategic communication effort, employee communication requires a thorough understanding and accurate grasp of who the internal audience is—whom the company and its leaders are trying to reach, connect with, listen to, or engage. Employees differ in terms of demographics, psychographics, … Continue reading Knowing Who You Are Talking with: Understanding and Segmenting Your Internal Audience →