Chewning, Lisa V. (2015). Multiple voices and multiple media: Co-constructing BP’s crisis response. Public Relations Review, 41(1)72-79. Summary This article explores the impact of new Information and Communication Technology (ICT) on the field of crisis communication, and argues that the term “crisis response” needs to be re-conceptualized in order to include the polyvocality of crisis … Continue reading Multiple Voices and Multiple Media: Co-Constructing BP’s Crisis Response
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Brummette, John & Fussell Sisco, Hilary (2015). Using Twitter as a means of coping with emotions and uncontrollable crises. Public Relations Review, 41, 89-96. Summary This study uses a theory-driven approach to explore how stakeholder tweets can be analyzed by organizations to gauge the public’s collective sentiment and construct messages that facilitate coping during a … Continue reading Five Strategies to Cope with Twitter Crises →
Graham, Melissa W., Avery, Elizabeth J., & Park, Sejin (2015). The role of social media in local government crisis communications, Public Relations Review, 41(3), 386-394. Summary Despite the enormous value social media yield governments in communicating with citizens, there is scant research on the extent to which local governments are actually using social media for … Continue reading The Role of Social Media in Local Government Crisis Communications →
Lee, Nicole. M., Sha, Bey-Ling, Dozier, David M., & Sargent, Paul. (2015). The role of new public relations practitioners as social media experts. Public Relations Review, 41(3), 411-413. doi:10.1016/j.pubrev.2015.05.002 Summary Social media has become a prevalent part of public relations practice. Research and observation suggest young public relations practitioners are often the ones to perform … Continue reading The Role of New Public Relations Practitioners as Social Media Experts →
Yang, Kenneth C. C.; & Kang, Yowei (2015). Exploring Big Data and privacy in strategic communication campaigns: A cross-cultural study of mobile social media users’ daily experiences. International Journal of Strategic Communication, 9(2), 87-101. Summary The combination of social networking and mobile technologies presents a fascinating phenomenon because the pervasive nature of mobile technologies significantly … Continue reading Exploring Big Data and Privacy in Strategic Communication Campaigns: A Cross-Cultural Study of Mobile Social Media Users’ Daily Experiences →
Valentini, Chiara (2015). Is using social media “good” for the public relations profession? A critical reflection. Public Relations Review 41(2), 170-177. Summary This article critically reviews major public relations work on social media to explain why social media has been considered a positive phenomenon for public relations profession. The main argument presented is that social … Continue reading Is Using Social Media “Good” for the Public Relations Profession? A Critical Reflection →
Ott, Larissa; & Theunissen, Petra (2015). Reputations at risk: Engagement during social media crises. Public Relations Review, 41(1), 97–102. Summary As people spend more time on the Internet, managing reputation on social media becomes increasingly important for public relations. The latest figures show that Internet users spend most of their time on social networks, and … Continue reading Reputations at Risk: Engagement During Social Media Crises →
Men, Linjuan Rita, & Tsai, Wan-Hsiu Sunny (2015). Infusing social media with humanity: Corporate character, public engagement, and relational outcomes. Public Relations Review, 41(3), 395-403. Summary This study links the factors central to social media communications, including perceived corporate character, parasocial interaction, and community identification, to public engagement and organization–public relationships. Based on American users’ … Continue reading Infusing Social Media with Humanity: Corporate Character, Public Engagement and Relational Outcomes →
Neill, Marlene S., & Moody, Mia (2015). Who is responsible for what? Examining strategic roles in social media management, Public Relations Review, 41 (1), 109-118. http://dx.doi.org/10.1016/j.pubrev.2014.10.014 Summary This study examined the strategic roles and responsibilities associated with social media management through the lens of role theory. The authors identified nine strategic roles and the associated responsibilities … Continue reading Who Is Responsible for What? Examining Strategic Roles in Social Media Management →
Krishna, Arunima & Kim, Soojin (2015). Confessions of an angry employee: The dark side of de-identified “confessions” on Facebook. Public Relations Review, 41(3), 404-410. Summary A confessions page is an unofficial organization-specific page on Facebook created for its members to “confess” information (often about the organization) to other members. These pages differ from regular Facebook … Continue reading Confessions of an Angry Employee: The Dark Side of De-Identified “Confessions” on Facebook. →
Itai Himelboim, Guy J. Golan, Bitt Beach Moon & Ryan J. Suto (2014). A social networks approach to public relations on Twitter: Social mediators and mediated public relations. Journal of Public Relations Research, 26(4), 359-379. DOI:10.1080/1062726X.2014.908724 Summary This study proposes theoretical and practical frameworks to systematically examine mediated public relations in social media spaces. We … Continue reading A Social Networks Approach to Public Relations on Twitter: Social Mediators and Mediated Public Relations. →
Avidar, Ruth; Ariel, Yaron; Malka, Vered; & Levy, C. Eilat (2015). Smartphones, publics, and OPR: Do publics want to engage? Public Relations Review, 41(2), 214-221. Summary Smartphones offer new opportunities for public-organization engagement. The current study focuses on the actual usage of smartphones, as well as users’ willingness to engage with organizations via smartphones. A … Continue reading Smartphones, Publics and OPR: Do Publics Want to Engage? →