This article is the first in a two-part series that explores some of the issues surrounding sexual harassment.
The year was 1980. It was my first job in private industry and I was working in a division of a company that would later become part of what is now Verizon. To make a long story short, I was asked to develop a communicati
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Call centers and email have taken a back seat when it comes to customer care. As we move further into the digital age, people don’t want to wait hours for a response to their questions, or sit on hold while they wait for availability at a call centre. Instead, millions of people have begun to take advantage of very different mode of
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It’s been nearly 30 years since the business world discovered a host of new programs and initiatives generated by consulting firms to rethink strategy, improve processes, deploy new systems and technologies, reduce costs, streamline functions and business units, recruit and retain talent, and solidify
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“Trust, but verify” is a phrase that was used often by Ronald Reagan. It is more than a little ironic that this is originally a Russian proverb (Doveryai, no proveryai).
Trust is also what links the various topics in episode 13 of our podcast.
From Chinese citizen scores to alleged irregularities in the UK referendum and the
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This post appears courtesy of USC Annenberg School for Communication and Journalism. The full report can be found here.
2017 has been defined by a series of unprecedented technological and political shifts, many of which
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At Gagen MacDonald, we’ve long believed that love in business is good business. And that’s why it was wonderful to read about Dr. Rita Linjuan Men’s latest research study,
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Job search site CareerCast ranked public relations as the sixth most stressful job in 2016 (Suleman, 2016). When we, professional communicators, are at the other side of the table, how are we dealing with our own work-life conflict? In this blog post, I discuss the ways in which work environment and professional identification impact
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Ruoyo Sun is the winner of the 2017 Makovsky Best Master Thesis of the Year Award.
Information source can make up a compelling story, depending on how credibl
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Every company is concerned about its reputation — for lots of good reasons. But we don’t talk much about the relationship between a company’s reputation and its success in public affairs. If the public doesn’t trust you, are you more likely to be regulated? If Congress likes you, will it pass favorable laws? If your CEO volun
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This post appears courtesy of the Ogilvy Media Influence Team.
The emergence of “fake news” was thought to make the public less confident
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