Effects of Online Rumors on Attitude Toward an Organization During Crisis

This summary is provided by the IPR Digital Media Research Center. Summary This study examined the different types of online rumors (rumors with fact-based claims and subjective claims), influence individuals’ attribution of organizational crisis responsibility, and attitudes toward an organization during a period of crisis uncertainty. The results showed that people tend to believe fact-based … Continue reading Effects of Online Rumors on Attitude Toward an Organization During Crisis