In this role Susan leads a team of communications professionals who deliver internal communications, media relations, and reputation management strategies for the enterprise.
Prior to joining Key, Susan served as Vice President of Corporate Communications at TD Bank Group, where she provided strategic communications support and counsel to a number of the bank’s businesses, including the Canadian retail businesses.
With more than 20 years of corporate communications experience, Susan has an extensive track record in managing high-profile, complex, sensitive, and controversial issues across media relations, reputation management, government relations, community relations, and employee communications.
Before beginning her career in banking, Susan held a range of positions in the Canadian government, including serving as Chief of Staff to the Minister of Housing and Labour.
Susan attended Queen’s University in Kingston, Ontario, where she earned a Bachelor of Arts (Hon.). Outside of work, Susan is active in the community including serving as incoming Chair of the Board of Directors for the Cleveland Museum of Natural History. She lives in Cleveland with her husband and children.