Tag Archives: crisis communication

October 23, 2018[Research Library], Digital Media Research Center, DMRC - Crisis, Latest Research Digital Media Research Centercrisis communication, crisis management, Facebook, social media, TwitterSarah Jackson

Eriksson, Mats (2018). Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice. International Journal of Strategic Communication, 12(5), 526-551. Summary The growing interest in lists of dos and don’ts for social media usage during crises extends far beyond only identifying different kinds of organizations’ development of policies for … Continue reading Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice →

October 15, 2018[Research Library], OCRC - Communication Behaviors, OCRC - Crisis, Organizational Communication Research Centercrisis communication, employee communication behaviors, internal communication, internal publics, public relations, Strategic communicationSarah Jackson

Author(s), Title and Publication Kim, Y. (2018). Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations: Strategic management approach for effective internal crisis communication. Journal of Communication Management. doi.org/10.1108/JCOM-03-2018-0025 Summary Organizational crisis is a time of ambiguity, uncertainty and struggle to regain control and clarity within an organization, particularly for its employees. As … Continue reading Enhancing Employee Communication Behaviors for Sensemaking and Sensegiving in Crisis Situations →

June 21, 2018[Research Library], OCRC - Internal Communications, Organizational Communication Research Centercrisis communication, internal communication, leadership, organizational cultureSarah Jackson

Author(s), Title and Publication Simonsson, C. & Heide, M. (2018). How focusing positively on errors can help organizations become more communicative. Journal of Communication Management. 22(2). 179-196. DOI 10.1108/JCOM-04-2017-0044. Summary Error-free organizations result from the communicative process and activity around error management or anticipation so future crises can be detected and moreover, that organizational crisis … Continue reading How Focusing Positively on Errors Can Help Organizations Become More Communicative →

June 5, 2018[Research Library], OCRC - Crisis, OCRC - Internal Communications, Organizational Communication Research Centercrisis communication, crisis perception, internal stakeholders, organizational crisis, public relations, situational awareness, Strategic communicationSarah Jackson

Author(s), Title and Publication Snoeijers, E. M., & Poels, K. (2018). Factors that influence organisational crisis perception from an internal stakeholder’s point of view. Public Relations Review, 4465-74. doi:10.1016/j.pubrev.2017.12.003 Summary Organizational crisis is broadly defined as the perception(s) of an unforeseen event that imperils expectations of stakeholders and impacts negatively an organization’s performance. The authors … Continue reading Internal Factors Communication Leaders Use to Predict a Crisis →

June 5, 2018[Research Library], OCRC - Communication Behaviors, OCRC - Internal Communications, Organizational Communication Research Centerconsumers, crisis communication, employee communication, organizational reputation, Reputation, social mediaSarah Jackson

Author(s), Title and Publication Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat?. Corporate Communications: An International Journal, 23(1), 66. doi:10.1108/CCIJ-07-2017-0069. Summary The ubiquity of social media has given way to a marked paradigm shift in organizational crisis communication. Whether through LinkedIn, Twitter, or Facebook, employees of organizations … Continue reading Why Companies Should Enlist Employees in Crisis-Management Preparation →

October 9, 2015[Blog], [Research Library], International/Country Specificcrisis communication, global pr, volkswagenscandal, vwscandalSarah Jackson

For 15 years, I studied transnational crises from a theoretical perspective, which I have come to refer to as cross-national conflict shifts (CNCS). In that time, I never experienced a corporate crisis – caused by the decisions and actions of a global corporation – as full-blown as the case of the Volkswagen Group (VW). I … Continue reading Volkswagen’s Transnational Crisis │ In Full-Speed Mode →

December 22, 2014Digital Media Research Center, DMRC - Blogs, DMRC - Crisisblogs, credibility, crisis communication, media channel impact, social media, spokespersonSarah Jackson

Summary This study examined the impact of spokesperson’s rank and selected media channels in crisis communication by employing different ranks (i.e., CEO and communication director spokespersons) and media channels (blogs, websites, and newspapers). Findings indicated that CEO spokespersons were more effective in terms of lowering publics’ crisis responsibility attributions than communication director spokespersons and that … Continue reading How Spokesperson Rank and Selected Media Channels Impact Perceptions in Crisis Communication →

August 25, 2014OCRC - Communication Behaviorscase study, crisis communication, employee advocates, employee communication behavior, employee-organization relationships, internal communication, internal crisis, social interactionSarah Jackson

Topic: Employee Communication Behavior; Employee-Organization Relationships Authors, Title and Publication Mazzei, A., Kim, J., & Dell’Oro, C. (2012). Strategic value of employee relationships and communicative actions: Overcoming corporate crisis with quality internal communication. International Journal of Strategic Communication, 6(1), 31-44 Summary This study analyzed a case to understand how continuous managerial efforts and internal communication … Continue reading Strategic Value of Employee Relationships and Communicative Actions →