Tag Archives: trust

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This summary is provided by the IPR Organizational Communication Research Center Dr. Jian Peng, Dr. Qi Nie, and Dr. Yucong Cheng examined how team abusive supervision created team distrust in the supervisor and eventually induced team behavioral resistance to organizational change. Researchers collected three-wave survey data from 124 teams in four organizations that were part … Continue reading Why do Teams Exhibit Behavioral Resistance to Change? Examining the Negative Impact of Team Abusive Supervision →

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Morning Consult analyzed Gen Z’s consumption habits, preferred brands, platforms, and forms of entertainment. A study of 2,205 U.S. adults was conducted from February 17-19, 2023. Key findings include: — 56% of Gen Z respondents said they prefer to buy from companies that reflect their social values, compared to:—- 59% of Millennials —- 61% of … Continue reading Majority of Gen Z Buys from Companies with Same Social Values →

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This summary is provided by the IPR Organizational Communication Research Center. PwC assessed the role and importance of trust in business. A survey of 500 business executives, 2,508 consumers, and 2,012 employees was conducted Feb.17-23, 2023. Key findings include: — 91% of business executives said their ability to build and maintain trust improves the bottom … Continue reading How Brand Trust Impacts the Bottom Line →

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Pew Research Center examined Americans’ perceptions of financial institutions and large corporations. A survey of 5,098 adults was conducted from Oct. 10–16, 2022. Key findings include:1.) 26% of Republicans and 25% of Democrats said large corporations have a positive effect on the country.— This statistic was 54% for republicans and 23% for Democrats in 2019.2.) … Continue reading Anti-Corporate Sentiment in the U.S. is Widespread →

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Public Affairs Council examined U.S. public opinion on issues intersecting business, government, and American society. A survey of 2,210 U.S. adults was conducted Sept. 1-2, 2022. Key findings include: 1.) 71% of Americans trust friends and family the most as a source of political information, followed secondly by businesses (44%). — 40% of Americans said … Continue reading Americans Trust Businesses More than News Media →

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This summary is provided by the IPR Organizational Communication Research Center. Summary Internal communication comprises many forms of interactions in the workplace. While formal communication within organizations has been largely examined, little is known about informal communication concerning its actual relevance for employees and its functions and effects. Researchers zeroed in on informal communication and … Continue reading At The Water-Cooler: Work Time Wasted or Crucial Exchange Among Co-Workers? →

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This summary is provided by the IPR Organizational Communication Research Center Summary A critical objective of organizations’ crisis communication is to cultivate a motivated and engaged workforce despite adversities. To enhance organizations’ internal crisis communication practice, this study examined how leaders’ motivational communication can facilitate employees’ crisis coping and promote employees’ organizational engagement. More specifically, … Continue reading How Leaders’ Motivational Language Enhanced Employee Engagement During COVID-19 →

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The Reuters Institute analyzed how news is being consumed globally. An online questionnaire at the end of January/beginning of February 2022 of around 2,000 adults each in 46 countries was conducted. Key findings include: 42% of total participants say they trust “most news most of the time.” Finland has the highest levels of overall trust … Continue reading Global Analysis of News Consumption →

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This summary is provided by the IPR Organizational Communication Research Center. Summary This study examined how the global pandemic brought new challenges to organizational listening and how organizations handle these barriers. Organizational listening is a strategic management function and an ethical responsibility critical to employee-organization relationships (EOR). Ethical listening involves treating others with respect, paying … Continue reading Organizations Showed Greater Moral Sensitivity During COVID-19 →

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This blog is provided by the IPR Organizational Communication Research Center. Globally, organizations struggle with bridging the reputation divide and trust deficit among employers and employees while striving to improve engagement. According to a brand credibility gap study, just 19% of employees feel aligned with their employer’s brand.1 Worldwide, the state of employee experience is … Continue reading Communications is a Team Sport: Involving Employees as Partners and Brand Advocates →