I have nearly 20 years of communications and PR experience, with about half of my time spent on the agency side and half on the corporate side. I have largely focused on crisis/issues management communications (including labor comms) and communications to dispersed workforces. I have spent a significant amount of time in the transportation industry, with most of that experience in the airline industry. I now lead the Team that oversees the labor-related communications strategy for the 83% of Southwest’s Employees who are represented by unions.