This summary is provided by the IPR Organizational Communication Research Center
Dr. Dejun Tony Kong and Dr. Liuba Y. Belkin examined how the feeling of being neglected by employers could bring negative implications on employees’ organizational citizenship behaviors during the COVID-19 pandemic.
A four-wave survey of 111 employees across 40 states in the United States was conducted from March-May 2020.
Key findings include:
1.) The employees who felt more negelected also felt more frustrated about their need for relational connections met at work.
— This frustration led to a negative perception of the meaning of their work.
2.) Negatively viewed work was associated with a reduction in employees’ organizational citizenship behaviors.
3.) Employers needed to deliver attention and care through daily communication and action.
Find the original study here.
