This summary is provided by the IPR Organizational Communication Research Center. Dr. Anu E. Sivunen, Dr. Ward van Zoonen, and Dr. Jeffrey W. Treem explored how emotions are expressed on enterprise social media and how an employer-moderated channel impacted employees’ displays of emotion. The researchers conducted in-depth interviews with 39 employees (e.g., flight attendants, customer experience … Continue reading How is Enterprise Social Media Used by Employees?
