Jordan Alpert, Ph.D., and colleagues analyzed secure messaging between clinicians and patients to determine the most discussed topics and what communication was like at the beginning of the COVID-19 pandemic.

A content analysis was completed of over 4,200 secure messages at a large cancer center in the southeastern U.S. collected from February – May 2020.

Key findings include:

  • Patients with cancer looked at their oncology team as a source to get specific COVID-19 guidelines related to their treatment and illness.
    • Direct information from clinicians was found to enhance patients’ trust in their medical team.
  • The largest age group in the study was 45-64, so researchers suggested this study’s setting can be used to determine effective strategies for technology use in older populations
  • Patients expressed a preference for secure messaging over using the phone.

Learn more about patient-clinician communication during the pandemic

Heidy Modarelli handles Growth & Marketing for IPR. She has previously written for Entrepreneur, TechCrunch, The Next Web, and VentureBeat.
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