Author(s), Title and Publication: Bradley, G. L., & Campbell, A. C. (2016). Managing difficult workplace conversations: Goals, strategies, and outcomes. International Journal of Business Communication, 53(4), 443-464. Summary In workplace, difficult conversations, such as “sensitive” topics and transmission or receipt of “bad news” are inevitable, especially in the occasions of employee performance evaluation and management, … Continue reading Managing Difficult Workplace Conversations: Goals, Strategies, and Outcomes.