How to Communicate Effectively During Operational and Reputation Crises
When planning and preparing, crisis managers need to think about both operational and reputational crises. Operational crises are traditional crises and reflect the early definitions of organizational crises that included the key characteristic of operational disruption or potential operational disruption. Operational crises threaten to reduce an organization’s ability to generate revenues. Industrial and transportation accidents along with product harm events are common operational ...
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I am wondering if there is some truth to the idea that engagement is just a new corporate cliché. In public relations we have readily accepted and adapted this popular concept. We have taken it o
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As the world sits in a wait and see mode as the implications of the vote in the United Kingdom to separate from the European Union unravels, there are important opportunities for global organizations, particularly those with a
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This post is based on a research study by Shirley Serini, Ph.D. APR, PRSA Fellow and Diane S. Krider, Ph.D., APR. For the full study, please ... 
“There is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things.” –Machiavelli
An important prerequisite for modern organizations to grow and succeed in the dynamic and competitive global
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Trust is often talked about as one of the most significant contributors to an organization’s business success. As Carolyn O’Hara wrote in her Harvard Business Review blog, “Proven Ways to Earn
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The Institute’s Behavioral Insights Research Center (BIRC) announced earlier in the year is a timely addition to the Institute’s research activities and to the resources available to publ
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IPR study shows how CCOs can contribute to bottom-line organizational performance
Did you know there’s a direct connection between organizational clarity and organizational performance?
A recently released Institute for Public Relat
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“People change. Life takes you in different directions. You don’t have to stay forever, but I want you to enjoy it while you are here.” As head of operations for Burson-Marsteller’s U.S. corporate practice this is what I tell our younger team members. After speaking with leaders of employee engagement at
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