This blog is provided by the IPR Digital Media Research Center Crisis management and the rise of social media are two of the top three issues cited by professionals which affect communication strategies and practices. Today, public figures are often advised to apologize via social media. Even when published through another medium, members of the … Continue reading Fandom, Forgiveness, and Future Support: YouTube Apologies as Crisis Communication
Summary When Lowe’s pulled its advertising from the TLC program All-American Muslim, critics from both sides responded. Some organized a boycott of the home improvement giant, and others applauded the decision. Lowe’s posted a response and apology on Facebook to only step further into a heated controversy as thousands of comments, many vitriolic, were posted … Continue reading Pulling Ads, Making Apologies: Lowe’s Use of Facebook to Communicate with Stakeholders