Jordan Alpert, Ph.D., and colleagues analyzed secure messaging between clinicians and patients to determine the most discussed topics and what communication was like at the beginning of the COVID-19 pandemic. A content analysis was completed of over 4,200 secure messages at a large cancer center in the southeastern U.S. collected from February – May 2020. … Continue reading Secure Messaging and COVID-19: A Content Analysis of Patient–Clinician Communication During the Pandemic
Summary The COVID-19 pandemic quickly became a global disaster that impacted almost all Chinese and U.S. companies and presented them with new relationship management challenges. The heightened public emotions during the pandemic added more uncertainties to organization-public relationships and were likely to change companies’ relationship cultivation strategies. Companies could not afford to risk losing the … Continue reading Relationship Cultivation via Social Media During the COVID-19 Pandemic: A Comparison between China and the U.S.
This blog is provided by the IPR Organizational Communication Research Center. Like all crises affecting companies, the COVID-19 emergency brought employee communication to the forefront — this time even more than usual. With physical distancing, employee communication became the primary way to promote closeness between people in organizations. In particular, employee communication managed various challenges … Continue reading How COVID-19 Taught Corporations the Value of Internal Communication