This post is provided by the IPR Organizational Communication Research Center. What can internal communications do to create a sense of belonging among employees? Stated simply: increase employees’ level of motivation. I don’t understand motivation as the act of cheering and encouraging others. I view motivation as providing reasons and motives for action. Internal communicators … Continue reading Internal Communications As a Tool to Create a Sense of Belonging
In this blog, the author addresses the need for storytelling in transforming organizations from within. He discusses approaches internal communicators can take to create a culture of storytelling that inside organizations. Consider these stories. A CEO on a companywide webcast shares a recent action where he has asked a senior leader to leave the business … Continue reading Building a storytelling culture in organizations with internal communications
Author(s), Title and Publication Braun, S., Hernandez Bark, A., Kirchner, A., Stegmann, S., & Van Dick, R. (2015). Emails from the Boss—Curse or Blessing? Relations Between Communication Channels, Leader Evaluation, and Employees’ Attitudes. International Journal of Business Communication, 56(1), 50-81. doi: 10.1177/2329488415597516 Summary Leadership communication is crucial to organizational success as leaders use communication to convey … Continue reading Emails from the Boss—Curse or Blessing?
Author(s), Title and Publication Wijaya, N. H. S. (2019). Proactive Personality, LMX, and Voice Behavior: Employee–Supervisor Sex (Dis) similarity as a Moderator. Management Communication Quarterly, 33(1), 86-100. doi: 10.1177/0893318918804890 Summary Employees’ voice behavior refers to employees’ verbal communication that usually challenges the status quo in order to enhance the work environment. Research suggests that employees’ voice behavior … Continue reading Proactive Personality, LMX, and Voice Behavior: Employee–Supervisor Sex (Dis)similarity as a Moderator
Author(s), Title and Publication Madsen, V. T. (2018). Participatory communication on internal social media–a dream or reality? Findings from two exploratory studies of coworkers as communicators. Corporate Communications: An International Journal, 23(4), 614-628. doi.org/10.1108/CCIJ-04-2018-0039 Summary Internal social media (ISM) has been recognized as a communication and information sharing opportunity where organizational members may not only … Continue reading Participatory Communication on Internal Social Media – a Dream or Reality?
Author(s), Title and Publication Duthler, G., & Dhanesh, G. S. (2018). The role of corporate social responsibility (CSR) and internal CSR communication in predicting employee engagement: Perspectives from the United Arab Emirates (UAE). Public Relations Review, 44(4), 453-462. doi: 10.1016/j.pubrev.2018.04.001. Summary The authors of the current study examined employee perceptions of their organizations’ CSR practices and … Continue reading The Role of Corporate Social Responsibility (CSR) and Internal CSR Communication in Predicting Employee Engagement
Author(s), Title and Publication Kim, Y. (2018). Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations: Strategic management approach for effective internal crisis communication. Journal of Communication Management. doi.org/10.1108/JCOM-03-2018-0025 Summary Organizational crisis is a time of ambiguity, uncertainty and struggle to regain control and clarity within an organization, particularly for its employees. As … Continue reading Enhancing Employee Communication Behaviors for Sensemaking and Sensegiving in Crisis Situations
Author(s), Title and Publication Walden, J. A., & Westerman, C. Y. K. (2018). Strengthening the tie: Creating exchange relationships that encourage employee advocacy as an organizational citizenship behavior. Management Communication Quarterly. doi: 10.1177/0893318918783612 Summary Employees are often perceived as trustworthy and credible sources of information about organizations. Because employees communicate with external audiences about both positive … Continue reading Strengthening the Tie: Creating Exchange Relationships that Encourage Employee Advocacy
Author(s), Title and Publication Verčič, A. T., & Vokić, N. P. (2017). Engaging employees through internal communication. Public Relations Review, 43(5), 885-893. doi.org/10.1016/j.pubrev.2017.04.005 Summary Engagement is increasing in popularity as a mechanism to describe the ways organizations connect and collaborate with their stakeholders. Key drivers of employee engagement include nature of the job and work … Continue reading Engaging Employees Through Internal Communication
Author(s), Title and Publication Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: An antecedent to organizational engagement?. Public Relations Review, 43(5), 904-914. doi.org/10.1016/j.pubrev.2017.04.008 Summary Employee engagement is increasingly recognized as a contributing factor to effectiveness in innovative and competitive organizations. At the same time, communication has been heavily linked to organizational effectiveness. However, … Continue reading Employee Voice: An Antecedent to Organizational Engagement?
Author(s), Title and Publication Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the link between organizational communication and innovation: An examination of public, nonprofit, and for-profit organizations in South Korea. Public Personnel Management, 47(2), 217-244. doi:10.1177/0091026018760930 Summary Research suggests that an organization’s internal communication facilitates continuous change. However, the effects of communication on organizational innovation, specifically … Continue reading Organizational Communication and Innovation in South Korea
Author(s), Title and Publication Verheyden, M., & Cardon, P. (2018). Social software and internal communicators’ gatekeeping sense of self. Public Relations Review, 44(2), 299-307. doi:10.1016/j.pubrev.2017.12.004 Summary Social software creates opportunities for internal communication. The authors of this study focused on how social software impacts the role of internal communication professionals. More specifically, they wanted to know how … Continue reading How Social Software Impacts the Role of Internal Communication
Author(s), Title and Publication Simonsson, C. & Heide, M. (2018). How focusing positively on errors can help organizations become more communicative. Journal of Communication Management. 22(2). 179-196. DOI 10.1108/JCOM-04-2017-0044. Summary Error-free organizations result from the communicative process and activity around error management or anticipation so future crises can be detected and moreover, that organizational crisis … Continue reading How Focusing Positively on Errors Can Help Organizations Become More Communicative
Author(s), Title and Publication Lemon, L. L., & Palenchar, M. J. (2018). Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement. Public Relations Review, 44(1), 42-155. doi:10.1016/j.pubrev.2018.01.002 Summary While employee engagement has been primarily explored within the business, human resources and management disciplines, public relations research has more … Continue reading The Fundamental Nature of Employee Engagement
Neill, Marlene S. (Winter 2015) Emerging Issues in Internal Communications: Generational Shifts, Internal Social Media & Engagement. Public Relations Journal, 9(4). Summary Internal communication is rising in prominence and resources due to generational shifts as Baby Boomers retire and Millennials enter the workforce. Through 32 interviews with executives in marketing, public relations and human resources, … Continue reading Emerging Issues in Internal Communications: Generational Shifts, Internal Social Media & Engagement