Morning Consult examined how concern for COVID-19 has lessened globally and what health care companies and governments should be doing to prepare for the next crisis. Daily surveys of 4,000 adults from varying companies and countries were conducted from July 22-30, 2023 alongside monthly surveys of roughly 1,000 adults across 18 countries from June 2022 … Continue reading Public Concern for COVID-19 is Lessening
This summary is provided by the IPR Organizational Communication Research Center based on the original study. Dr. Jessica Vitak and Dr. Michael Zimmer examined employees’ attitudes toward workplace monitoring practices in the aftermath of the pandemic, where a wide range of technologies were used to track employees’ workplace communication, behaviors, and performance. Specifically, they studied … Continue reading How Do Employees View Workplace Surveillance?
This summary is provided by the Behavioral Insights Research Center Chelsea Moss and colleagues examined the relationship between family communication patterns (FCP), trust in government, and willingness to discuss the COVID-19 vaccine with family members. An online survey of 1,036 participants was conducted in March 2022. Key findings include:1.) Trust in government did not impact the … Continue reading How Does Family Communication Affect Conversations About COVID-19?
This summary is provided by the IPR Behavioral Insights Research Center Dr. Xing Zhang examined how stories and memories of past crises, like SARS, are discussed on social media when a new crisis happens. This study examined crisis memory (memories which influence how people think, feel, and act when dealing with new crises) in the context … Continue reading How Memory Plays a Role in Crisis Response
This summary is provided by the IPR Organizational Communication Research Center Dr. Heewon Kim and colleagues examined how perceived qualities of change communication, organizational support, and supervisor support during the COVID-19 pandemic influenced young adult workers’ resilience and efficacy. An online survey among 293 South Korean young adult workers was conducted in July 2020. Key … Continue reading Fostering Young Adult Workers’ During COVID-19 Through Supervisor Support
This summary is provided by the IPR Organizational Communication Research Center Dr. Dejun Tony Kong and Dr. Liuba Y. Belkin examined how the feeling of being neglected by employers could bring negative implications on employees’ organizational citizenship behaviors during the COVID-19 pandemic. A four-wave survey of 111 employees across 40 states in the United States … Continue reading How Feeling Neglected Impacts Employees’ Relationships and Feelings Toward Work
This summary is provided by the IPR Organizational Communication Research Center Dr. Yeonsoo Kim and colleagues studied how an organization’s base crisis responses and dialogic competency impacted employees’ trust, satisfaction, belonging, and support for the organization during the COVID-19 pandemic. An online survey of 378 U.S. employees who worked full-time at small, medium, and large … Continue reading Building Employee Trust through Effective Internal Communication during the Pandemic
This summary is provided by the IPR Organizational Communication Research Center. Gallup examined how employee engagement and workplace elements impacted organizational outcomes, profitability, productivity, and wellbeing. The research compared levels of engagement in 2020 to 2022. Quarterly surveys of 15,000 U.S. employees were conducted throughout 2022. Key findings include:— Employee engagement declined from 36% in 2020 … Continue reading Employee Engagement Declined Post-COVID
This summary is provided by the IPR Organizational Communication Research Center based on the original study. To learn more about this topic from Dr. Vercic, register for the IPR Master Class on Employee Engagement. Dr. Verčič and Dr. Špoljarić investigated the impact of the COVID-19 pandemic on employees’ perceptions of their employers and changes in internal communication … Continue reading How COVID-19 Influenced Internal Communication
This summary is provided by the IPR Organizational Communication Research Center based on the original study. Dr. Weiting Tao and colleagues examined how workplace dialogic communication about COVID-19 vaccination influenced employees’ intention to advocate for the vaccine to people in their personal and professional networks. Workplace dialogic communication requires open exchange of information, thoughts, and … Continue reading Workplace Chatter Can Promote Employee Advocacy for COVID-19 Vaccination
This summary is provided by the IPR CDEI Mental Health Resource Center based on the original study by The Harris Poll and CVS Health The Harris Poll and CVS Health examined how the COVID-19 pandemic affected the mental health of minorities. An online survey of 1,986 U.S. adults was conducted by The Harris Poll from … Continue reading Minority Employee Mental Health During COVID-19
This summary is provided by the IPR Behavioral Insights Research Center Summary In March 2020, the World Health Organization declared the COVID-19 outbreak a pandemic. As a result, governments implemented lockdown measures to reduce the spread of the virus. This study assessed the effect that COVID-19 had on consumer expenses by examining changes in spending levels. The study … Continue reading How Personality Traits Affected Consumer Behavior During COVID-19
This summary is provided by the IPR Organizational Communication Research Center Summary In a fast-evolving and uncertain business environment, change is an inescapable reality of the modern workplace. One cannot talk about organizational change without mentioning leadership and management. Since the onset of the COVID-19 pandemic, executive leaders have found themselves at the forefront of … Continue reading Charismatic Rhetoric: How Top Leaders Navigated Change During COVID-19
What does it take for a company — or an industry — to get back in the good graces of the American public once it has a poor reputation? It takes more than 380 million doses of a life-saving vaccine distributed free of charge. We know this because the pharmaceutical industry remains the least-trusted industry … Continue reading Despite Providing Millions of Free Vaccines, Pharmaceutical Firms Still Considered Untrustworthy
This summary is provided by the IPR Digital Media Research Center. SummaryThis study examined the relationship cultivation strategies and disaster social media functions that China’s Fortune 500 companies used in their Weibo posts during the COVID-19 pandemic. Results showed that both relationship cultivation strategies and disaster social media functions effectively increased engagement between Chinese companies … Continue reading Relationship Cultivation and Public Engagement via Social Media During the COVID-19 Pandemic in China