This blog is based on the original study in the Public Relations Journal. In early March 2022, within 10 days of each other armed domestic terrorists killed 10 people at a supermarket in Buffalo, NY and 19 children and 2 adults at an elementary school in Uvalde, TX. Organizations worldwide scrambled to halt scheduled social media content and decide how … Continue reading Organizational Social Media Mourning During Public Tragedies
Tag Archives: crisis management
This blog is based on the original journal article in the Public Relations Journal. The National Football League (NFL) has been in a near-constant state of crisis (both self-inflicted and from situations out of its control) for the past several years. Despite being one of the most popular and highest-grossing sports leagues in the world, the American publics … Continue reading What the NFL Concussion Crisis Taught Us: Cultural Ingrainment in Crisis Communication
Eriksson, Mats (2018). Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice. International Journal of Strategic Communication, 12(5), 526-551. Summary The growing interest in lists of dos and don’ts for social media usage during crises extends far beyond only identifying different kinds of organizations’ development of policies for … Continue reading Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice
Topic: Employee Trust and Organizational Crisis Management Author(s), Title and Publication Gillespie, N., & Dietz, G. (2009). Trust repair after an organization-level failure. Academy of Management Review, 34(1), 127-145. Summary This article proposed a framework for understanding how an organization can repair employees’ trust in the organization after an organization-level failure, such as avoidable accidents, … Continue reading Six Components of Repairing Trust After an Organization-Level Failure