Tag Archives: crisis communication

hybrid work

This summary is provided by the IPR Organizational Communication Research Center Dr. Hilke Steenkamp and Dr. Ganga Dhanesh examined strategies used by organizations to maintain relationships with employees in remote or hybrid workplaces during the COVID-19 pandemic. The researchers conducted 13 in-person or online in-depth interviews March – May 2022 with communications and human resources … Continue reading How to Build Relationships with Employees in Times of Crisis

This summary is provided by the IPR Behavioral Insights Research Center Dr. Xing Zhang examined how stories and memories of past crises, like SARS, are discussed on social media when a new crisis happens. This study examined crisis memory (memories which influence how people think, feel, and act when dealing with new crises) in the context … Continue reading How Memory Plays a Role in Crisis Response

This blog is provided by the IPR Organizational Communication Research Center Be it the 3 a.m. phone call from your CEO or a polite ask (even though it’s not really an ask) to leave early from a vacation to return to work, a crisis can upend your life. Crisis communication professionals must always be at … Continue reading How Can You Best Prepare for a Crisis?

This summary is provided by the IPR Organizational Communication Research Center Summary A critical objective of organizations’ crisis communication is to cultivate a motivated and engaged workforce despite adversities. To enhance organizations’ internal crisis communication practice, this study examined how leaders’ motivational communication can facilitate employees’ crisis coping and promote employees’ organizational engagement. More specifically, … Continue reading How Leaders’ Motivational Language Enhanced Employee Engagement During COVID-19

This summary is provided by IPR based on the original study by Morning Consult Morning Consult examined American voters’ perspectives on corporate responses to the Buffalo, N.Y., mass shooting. A poll of 1,702 registered U.S. voters was conducted on May 16, 2022. Key findings include: 61% of American voters said that companies “probably should” or … Continue reading Most Voters Want Companies to Publicly Denounce White Supremacy in Wake of Buffalo Mass Shooting

This blog is based on the original journal article in the Public Relations Journal. The National Football League (NFL) has been in a near-constant state of crisis (both self-inflicted and from situations out of its control) for the past several years. Despite being one of the most popular and highest-grossing sports leagues in the world, the American publics … Continue reading What the NFL Concussion Crisis Taught Us: Cultural Ingrainment in Crisis Communication

This summary is provided by the IPR Organizational Communication Research Center.  Summary Employees expect timely, accurate, and adequate information from their employers during times of crisis or turbulence. Given this reality, employers should prioritize effective internal communication. One strategy employers can use to help employees navigate turbulent times is to communicate in a manner that … Continue reading How Employers Can Help Employees During Crisis

This blog is based on the original article in the Public Relations Journal. The Public Relations Journal is a peer-reviewed academic journal presented by the Public Relations Society of America and the Institute for Public Relations. Overview Due to COVID-19, public relations leaders have never been more aware of the need to pivot quickly in … Continue reading Improving Crisis Communication in the Age of COVID-19

This summary is provided by the IPR Organizational Communication Research Center. Summary Employees play a vital role as organizations’ problem-solvers and information seekers during organizational turbulence. This study explored two types of employees’ communicative behaviors – i.e., information seeking and voicing – during organizational crises. Information seeking refers to employees’ willingness to acquire crisis-related information for … Continue reading Employee Communicative Behaviors in a Crisis: The Role of Relationship and Symmetrical Communication

Fraustino, Julia Daisy, Lee, Ji Young, Lee, Sang Yeal , & Ahn, Hongmin (2018). Effects of 360° video on attitudes toward disaster communication: Mediating and moderating roles of spatial presence and prior disaster media involvement. Public Relations Review, 44(3), 331-341. doi: 10.1016/j.pubrev.2018.02.003 Summary Public relations practitioners have increasingly embraced visual media technologies such as 360° video, … Continue reading Effects of 360° Video on Attitudes Toward Disaster Communication

Eriksson, Mats (2018). Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice. International Journal of Strategic Communication, 12(5), 526-551. Summary The growing interest in lists of dos and don’ts for social media usage during crises extends far beyond only identifying different kinds of organizations’ development of policies for … Continue reading Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice