Tag Archives: crisis communication

Author(s), Title and Publication Simonsson, C. & Heide, M. (2018). How focusing positively on errors can help organizations become more communicative. Journal of Communication Management. 22(2). 179-196. DOI 10.1108/JCOM-04-2017-0044. Summary Error-free organizations result from the communicative process and activity around error management or anticipation so future crises can be detected and moreover, that organizational crisis … Continue reading How Focusing Positively on Errors Can Help Organizations Become More Communicative

Author(s), Title and Publication Snoeijers, E. M., & Poels, K. (2018). Factors that influence organisational crisis perception from an internal stakeholder’s point of view. Public Relations Review, 4465-74. doi:10.1016/j.pubrev.2017.12.003 Summary Organizational crisis is broadly defined as the perception(s) of an unforeseen event that imperils expectations of stakeholders and impacts negatively an organization’s performance. The authors … Continue reading Internal Factors Communication Leaders Use to Predict a Crisis

Author(s), Title and Publication Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat?. Corporate Communications: An International Journal, 23(1), 66. doi:10.1108/CCIJ-07-2017-0069. Summary The ubiquity of social media has given way to a marked paradigm shift in organizational crisis communication. Whether through LinkedIn, Twitter, or Facebook, employees of organizations … Continue reading Why Companies Should Enlist Employees in Crisis-Management Preparation

Dr. Juan-Carlos Molleda

For 15 years, I studied transnational crises from a theoretical perspective, which I have come to refer to as cross-national conflict shifts (CNCS). In that time, I never experienced a corporate crisis – caused by the decisions and actions of a global corporation – as full-blown as the case of the Volkswagen Group (VW). I … Continue reading Volkswagen’s Transnational Crisis │ In Full-Speed Mode

Summary This study examined the impact of spokesperson’s rank and selected media channels in crisis communication by employing different ranks (i.e., CEO and communication director spokespersons) and media channels (blogs, websites, and newspapers). Findings indicated that CEO spokespersons were more effective in terms of lowering publics’ crisis responsibility attributions than communication director spokespersons and that … Continue reading How Spokesperson Rank and Selected Media Channels Impact Perceptions in Crisis Communication

Institute for Public Relations

Topic: Employee Communication Behavior; Employee-Organization Relationships Authors, Title and Publication Mazzei, A., Kim, J., & Dell’Oro, C. (2012). Strategic value of employee relationships and communicative actions: Overcoming corporate crisis with quality internal communication. International Journal of Strategic Communication, 6(1), 31-44 Summary This study analyzed a case to understand how continuous managerial efforts and internal communication … Continue reading Strategic Value of Employee Relationships and Communicative Actions