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All posts by Minjeong Kang

[Blog], [Research Library], Employee / Organizational Communication

In August 2015, The New York Times published an article exposing e-commerce giant Amazon.com’s competitive office environment, in which employees were expected to perform like robots, anonymously snitch on coworkers, and be on call 24/7 (Kantor & Streitfeld, 2015 August 15). This coverage brought in a great deal of public outrage, as witnessed by nearly … Continue reading A Bomb or Strategic Management Resource: Listening to Employee Dissenting Opinions →

[Research Library], Gold Standard, Measurement and Evaluation, Trust

Individuals now have great expectations about interacting with organizations online, especially using digital and social media. Consequently, public relations and communication professionals are looking for new and more effective ways to enhance these interactions with various publics. The author illustrates how credibility of social media is a key factor impacting public engagement and communication effectiveness … Continue reading Measuring Social Media Credibility: A Study on a Measure of Blog Credibility →

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