This blog is provided by the IPR Organizational Communication Research Center Formal organizations are considered the central institutions of modern society. We exist with and through them as they organize and structure our life from the beginning through to the end. New technology has created different challenges for all types of organizations. On the one … Continue reading Understanding How Internal Communication Affects Life Satisfaction
Dr. Grant Packard and Dr. Jonah Berger analyzed how the use of concrete language shaped consumer behavior and satisfaction. Concrete language was defined as the use of “specific, tangible, and real” words. An analysis of 200 customer service calls from a large American apparel retailer and 941 customer service interactions from a Canadian multi-channel retailer … Continue reading Consumers Prefer Concrete vs. Abstract Language
Topic: New Employee Communication Author(s), Title and Publication Lamude, K. C., Scudder, J., Simmons, D., & Torres, P. (2004). Organizational Newcomers: Temporary and Regular Employees, Same-Sex and Mixed-Sex Superior-subordinate Dyads, Supervisor Influence Techniques, Subordinates Communication Satisfaction, and Leader-Member Exchange. Communication Research Reports, 21(1), 60-67. Summary This study used leader-member exchange (LMX) theory as the theoretical … Continue reading Organizational Newcomers: Temporary and Regular Employees, Same-Sex and Mixed-Sex Superior-subordinate Dyads, Supervisor Influence Techniques, Subordinates Communication Satisfaction, and Leader-Member Exchange
Topic: Supervisor Leadership, Communication Competence and Employee Satisfaction Author(s), Title and Publication Madlock, P. E. (2008). The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction. Journal of Business Communication, 45(1), 61-78. Summary This study examined the impact of a supervisor’s communication competence and leadership style on employee satisfaction. A survey was conducted with 220 … Continue reading The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction
Topic: Employee Involvement and Trust Author(s), Title and Publication Thomas, G., Zolin, R., & Hartman, J. L. (2009). The Central Role of Communication in Developing Trust and its Effect on Employee Involvement. Journal of Business Communication, 46(3), 287-310. Summary Research has shown that communication plays an important role in developing trust within an organization, and … Continue reading The Central Role of Communication in Developing Trust and its Effect on Employee Involvement