This blog post is provided by the IPR Organizational Communication Research Center. Summary There is a growing consensus within corporate communication that employees are important communicators. One of the most frequently used concepts for describing employees’ active role as communicators is the concept of ambassadorship. To gain a better understanding of employees’ role as ambassadors … Continue reading Employees as Ambassadors: Embracing New Role Expectations and Coping with Identity-Tensions.
In partnership with PR News, “Lessons Earned” is a series featuring IPR Trustees discussing a hard-fought lesson or triumph that helped to mold or change their career. We’re living through a surreal global health crisis that is testing all of us personally and professionally. Knowledge and skills in risk and crisis communication have become essential. For leaders, … Continue reading Lessons Earned: Leadership in a Pandemic Through the Lens of Higher Education
COVID-19 has brought global commerce to a standstill and risks collapsing the corporate infrastructure of even the most powerful economies in Asia, Europe and North America. National and state governments will be disbursing trillions of dollars of financial assistance in the coming months with the goal of kickstarting the engines of business as the pandemic … Continue reading Six Steps for Companies to Navigate the Pandemic and Thrive in the Future
Download the full report: 2019 IPR Disinformation in Society – Full ReportDownload the press release: Disinformation in Society – Press ReleaseDownload the slides: 2019 IPR Disinformation in Society Report – Shareable SlidesDownload social graphics: False News is a Problem, President Trump Key Findings and Disinformation Culprits This is an IPR Signature Study. Thank you to our … Continue reading 2019 IPR Disinformation in Society Report
With the social, economic, and technological transformations sweeping the globe, companies and their leaders are challenged to harness disruption and innovation in a rapidly changing environment. In the midst of complexity and chaos, determining how to attract, retain, motivate, and engage talent has become a pressing issue for global business leaders. Workplace dynamics and culture … Continue reading It’s the Best Time for Internal Communicators!
Companies show a strong and growing interest in the engagement of their employees, since having engaged employees is crucial for competitive advantage. However, several studies indicate that the average level of employee engagement is not so satisfying. For this reason, the Centre for Employee Relations & Communication (CERC) at IULM University carried out a research … Continue reading Five Insights that Each CEO Must Know about Employee Engagement
This blog is presented by the IPR Organizational Communication Research Center. In this blog, the author shares a few communication approaches that can help engage millennials better. The ongoing debate on engaging millennials now probably has an outcome. The verdict – millennials are just like every other generation1. When we are younger, we value our … Continue reading Five Recommendations to Communicate Effectively with Millennials
This post is written by the 2017 IPR Don Bartholomew Award For Excellence in Research winner, sponsored by Download the full study here. What is the current state of nonprofits’ public relations measurement and evaluation? How can we better measure and evaluate communication as well as better use findings? This paper provides an accessible, yet comprehensive introduction … Continue reading A Guide: How Nonprofits Can Better Use Measurement
Author(s), Title and Publication Boies, K., Fiset, J., & Gill, H. (2015). Communication and trust are key: Unlocking the relationship between leadership and team performance and creativity. The Leadership Quarterly, 26(6), 1080-1094. Summary This experimental study examined how transformational leadership behaviors influence team performance and creativity through underlying mechanisms of team communication and trust. Transformational leadership is … Continue reading Trust is Key: Unlocking the Relationship Between Leadership and Team Performance
Authors, Title and Publication Boyer O’Leary, M., Wilson, J. M., & Metiu, A. (2014). Beyond being there: The symbolic role of communication and identification in perceptions of proximity to geographically dispersed colleagues. MIS Quarterly, 38(4), 1219-A7. This study explored how communication and shared meaning affect peoples’ perceptions of the geographic distances between themselves and their colleagues, … Continue reading Beyond Being There: The Symbolic Role of Communication and Identification in Perceptions of Proximity to Geographically Dispersed Colleagues
Khang, Hyoungkoo, Ki, Eyunjung, & Ye, Lan (2012) Social media research in advertising, communication, marketing and public relations, 1997-2010. Journalism and MassCommunication Quarterly, 89(2), 279-298. Summary Drawing upon the social media phenomena in both practical and academic arenas, this study explored patterns and trends of social media research over the past 14 years across the … Continue reading Social media research in advertising, communication, marketing and public relations
Bridgen, Liz (2011). Emotional labour and the pursuit of the personal brand: Public relations practitioners’ use of social media. Journal of Media Practice, 12(1), pp. 61-76. Summary Public relations practitioners are encouraged to use their feelings and emotions at work, historically when liaising with clients and journalists, but more recently in online interactions as well. … Continue reading Emotional labour and the pursuit of the personal brand: Public relations practitioners’ use of social media
Briones, Rowena L.; Kuch, Beth; Fisher Liu, Brooke & Jin, Yan. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 27, 37-43. Forty individuals from the American Red Cross were interviewed to explore the use of social media in communicating with key publics. … Continue reading Keeping up with the digital age: How the American Red Cross uses social media to build relationships
Topic: Managerial Communication and Frontline Leadership Author(s), Title and Publication Ahmed, Z., Shields, F., White, R., & Wilbert, J. (2010). Managerial communication: The link between frontline leadership and organizational performance. Journal of Organizational Culture, Communication and Conflict, 14(1), 107-120. Summary This essay describes how effective managerial communication (MC) can assist frontline managers (FMs) in cultivating … Continue reading Managerial communication: The link between frontline leadership and organizational performance
Topic: Employee Burnout and Defensive Communication Author(s), Title and Publication Becker, J. H., Halbesleben, J. B., & O’Hair, H. (2005). Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange. Communication Research Reports, 22(2), 143-150. Summary This study used leader-member exchange (LMX) theory, which suggests that leaders develop different relationships with employees … Continue reading Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange