Author(s), Title and Publication Jiang, H., & Luo, Y., (2018). Crafting employee trust: From authenticity, transparency to engagement. Journal of Communication Management, 22(2), 138-160. doi.org/10.1108/JCOM-07-2016-0055 Summary Employee trust has been consistently linked to engagement, a fundamental driver of business success and organizational growth. Gaining employee trust is a critical component of effective leadership, and consistency … Continue reading Crafting Employee Trust: From Authenticity, Transparency to Engagement
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Blog presented by the Organizational Communication Research Center. A guy spots a sign outside of a house that reads “Talking Dog for Sale.” Intrigued, he knocks on the door and asks the owner if he can see the dog. “So, what have you done with your life?” he asks the dog. “I’ve led a very … Continue reading The Impact of Humor Styles In The Workplace →
Blog presented by the Organizational Communication Research Center. Good, old-fashioned talk between people about anything is natural. It is the greatest substance of human relationships, and it can be done orally or literately. In organizations, this “informal communication” serves vital purposes in keeping people engaged, energized, and enveloped well in their work and, especially, their … Continue reading Rumors and Internal PR: Working Together for an Ordered State of Affairs →
Blog presented by the Organizational Communication Research Center. Cyber Security is a current issue making every person in communications uneasy. The world of digital communication is so vast and there are so many areas within it that being equipped to advise leaders and organizations can be challenging. As communicators, we have watched headline after headline … Continue reading Creating a Culture of Cyber Security Awareness →
Blog presented by the Organizational Communication Research Center. In our recent business transformation roundtable with 20 senior leaders from a wide range of industries, participants agreed on two points: Major transformations are happening with greater frequency, and effective communication is critical to any transformation’s success. A recent McKinsey study corroborates this belief, concluding that transformations … Continue reading Effective Business Transformation Requires High-Tech and High-Touch Communications →
Author(s), Title and Publication Ravazzani, S., & Mazzei, A. (2018). Employee anonymous online dissent: Dynamics and ethical challenges for employees, targeted organisations, online outlets, and audiences. Business Ethics Quarterly, 28(2), 175-201. doi:10.1017/beq.2017.29 Summary As a general trend, news media and less institutionalized online spaces increasingly enable individuals, including employees, to actively voice public dissent. This … Continue reading Anonymous Online Dissent: Employee Dynamics and Ethical Challenges →
Author(s), Title and Publication Men, L. R., Chen, Z. F., & Ji, Y. G. (2018). Walking the talk: An exploratory examination of executive leadership communication at startups in China. Journal of Public Relations Research, doi: 10.1080/1062726X.2018.1455147 Summary Given its impact on public relations, organizational outcomes, and organizational infrastructures, leadership has long been considered one of the factors … Continue reading Walk the Talk: Examining Executive Leadership at Startups in China →
Author(s), Title and Publication Kim, D. (2018). Examining effects of internal public relations practices on organizational social capital in the Korean context. Corporate Communications: An International Journal, 23(1), 100-116. doi:10.1108/CCIJ-01-2017-0002 Summary As organizational resources, internal publics (e.g. employees) can play a key role in determining organizational performance. In addition, because they form a communication channel, … Continue reading Examining the Effects of Internal Public Relations in Korea →
Author(s), Title and Publication Xie, J., Ma, H., Zhou, Z. E., & Tang, H. (2018). Work-related use of information and communication technologies after hours (W_ICTs) and emotional exhaustion: A mediated moderation model. Computers in Human Behavior, 79, 94-104. doi:10.1016/j.chb.2017.10.023 Summary With the development of information and communication technologies (ICTs), work-related use of information and communication technologies after … Continue reading Emotional Exhaustion at Work: Overusing Communication Technology →
Author(s), Title and Publication Snoeijers, E. M., & Poels, K. (2018). Factors that influence organisational crisis perception from an internal stakeholder’s point of view. Public Relations Review, 4465-74. doi:10.1016/j.pubrev.2017.12.003 Summary Organizational crisis is broadly defined as the perception(s) of an unforeseen event that imperils expectations of stakeholders and impacts negatively an organization’s performance. The authors … Continue reading Internal Factors Communication Leaders Use to Predict a Crisis →
Author(s), Title and Publication Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat?. Corporate Communications: An International Journal, 23(1), 66. doi:10.1108/CCIJ-07-2017-0069. Summary The ubiquity of social media has given way to a marked paradigm shift in organizational crisis communication. Whether through LinkedIn, Twitter, or Facebook, employees of organizations … Continue reading Why Companies Should Enlist Employees in Crisis-Management Preparation →
This blog is a part of the Organizational Communication Research Center. What do the companies really want when they ask for “internal communication 2.0”? Basically, what they want are “technological tools”; they want us to help them create blogs, open Twitter accounts, design wikis, and similar means of communication. Rather, the focus should be on … Continue reading Culture: Communication in Motion →