Pew Research Center examined Americans’ perceptions of financial institutions and large corporations. A survey of 5,098 adults was conducted from Oct. 10–16, 2022. Key findings include:1.) 26% of Republicans and 25% of Democrats said large corporations have a positive effect on the country.— This statistic was 54% for republicans and 23% for Democrats in 2019.2.) … Continue reading Anti-Corporate Sentiment in the U.S. is Widespread
Tag Archives: trust
Public Affairs Council examined U.S. public opinion on issues intersecting business, government, and American society. A survey of 2,210 U.S. adults was conducted Sept. 1-2, 2022. Key findings include: 1.) 71% of Americans trust friends and family the most as a source of political information, followed secondly by businesses (44%). — 40% of Americans said … Continue reading Americans Trust Businesses More than News Media
This summary is provided by the IPR Organizational Communication Research Center. Summary Internal communication comprises many forms of interactions in the workplace. While formal communication within organizations has been largely examined, little is known about informal communication concerning its actual relevance for employees and its functions and effects. Researchers zeroed in on informal communication and … Continue reading At The Water-Cooler: Work Time Wasted or Crucial Exchange Among Co-Workers?
This summary is provided by the IPR Organizational Communication Research Center Summary A critical objective of organizations’ crisis communication is to cultivate a motivated and engaged workforce despite adversities. To enhance organizations’ internal crisis communication practice, this study examined how leaders’ motivational communication can facilitate employees’ crisis coping and promote employees’ organizational engagement. More specifically, … Continue reading How Leaders’ Motivational Language Enhanced Employee Engagement During COVID-19
The Reuters Institute analyzed how news is being consumed globally. An online questionnaire at the end of January/beginning of February 2022 of around 2,000 adults each in 46 countries was conducted. Key findings include: 42% of total participants say they trust “most news most of the time.” Finland has the highest levels of overall trust … Continue reading Global Analysis of News Consumption
This summary is provided by the IPR Organizational Communication Research Center. Summary This study examined how the global pandemic brought new challenges to organizational listening and how organizations handle these barriers. Organizational listening is a strategic management function and an ethical responsibility critical to employee-organization relationships (EOR). Ethical listening involves treating others with respect, paying … Continue reading Organizations Showed Greater Moral Sensitivity During COVID-19
This summary is provided by the IPR Digital Media Research Center Summary In today’s social media-dominated world, CEOs’ online communication has extended their roles from not only stewards of their companies, but also social actors that may influence public opinion on social and political issues. Audiences likely expect a certain kind of behavior from CEO communications, … Continue reading Do CEO Social and Political Tweets Impact Perceived Authenticity?
This summary is provided by the IPR Digital Media Research Center Summary This study examined the influence of social ties on individuals’ civic engagement on Facebook. An experiment was used to explore the impact of strong social ties (e.g., parents, extended family, and/or close friends) and weak social ties on individuals’ intentions to participate in … Continue reading The Effects of Social Ties on Campaign Engagement
This blog is provided by the IPR Organizational Communication Research Center. Globally, organizations struggle with bridging the reputation divide and trust deficit among employers and employees while striving to improve engagement. According to a brand credibility gap study, just 19% of employees feel aligned with their employer’s brand.1 Worldwide, the state of employee experience is … Continue reading Communications is a Team Sport: Involving Employees as Partners and Brand Advocates
With just a few weeks to go before Election Day, most Americans have doubts about the fairness of the voting process, reported a new Public Affairs Council poll. In fact, only 29% of Americans have faith that the 2020 elections will be conducted in an honest and open way. Concern about election integrity and/or voting … Continue reading New Poll Reveals Public Concerns about Election Integrity and Government Response to COVID-19
This blog post was provided by the IPR Street Team and courtesy of Edelman. Summary The 2020 Edelman Trust Barometer was unveiled at The World Economic Forum held in Davos, Switzerland earlier this month. The annual global report, which is conducted by global communications firm Edelman, measures people’s level of trust in government, business, nonprofit organizations … Continue reading Public Trust in Four Major Institutions has Decreased – Insights from the 2020 Edelman Trust Barometer
Author(s), Title and Publication Omillion-Hodges, L. M. & Ackerman, C.D. (2018). From the technical know-how to the free flow of ideas: Exploring the effects of leader, peer, and team communication on employee creativity. Communication Quarterly, 66 (1), 38-57. DOI: 10.1080/01463373.2017.1325385 Summary Creativity in the workplace is often studied and extant scholarship has shown that creativity … Continue reading From Technical Know-How to the Free Flow of Ideas: Exploring Employee Creativity
Author(s), Title and Publication Jiang, H., & Luo, Y., (2018). Crafting employee trust: From authenticity, transparency to engagement. Journal of Communication Management, 22(2), 138-160. doi.org/10.1108/JCOM-07-2016-0055 Summary Employee trust has been consistently linked to engagement, a fundamental driver of business success and organizational growth. Gaining employee trust is a critical component of effective leadership, and consistency … Continue reading Crafting Employee Trust: From Authenticity, Transparency to Engagement
Author(s), Title and Publication Tucker, D. A., Yeow, P., & Viki, G. T. (2013). Communicating during organizational change using social accounts: The importance of ideological accounts. Management Communication Quarterly, 27(2), 184-209. Summary This study explored how organizations undergoing change explain change-related decision to their employees, and the impacts of different communication methods on employees’ trust … Continue reading Communicating During Organizational Change Using Social Accounts: The Importance of Ideological Accounts
Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and … Continue reading Driving Employee Engagement: The Expanded Role of Internal Communications