Tag Archives: organizational communication

Author(s), Title and Publication Mao, C. M., & DeAndrea, D. C. (2018). How anonymity and visibility affordances influence employees’ decisions about voicing workplace concerns. Management Communication Quarterly, 1-29. doi: 10.1177/0893318918813202 Summary Establishing proper communication channels so employees can voice suggestions may simultaneously curb organizational malpractices and increase employees’ organizational commitment and job satisfaction. The willingness … Continue reading How Anonymity and Visibility Affordances Influence Employees’ Decisions About Voicing Workplace Concerns

Author(s), Title and Publication Jiang, H., & Luo, Y., (2018). Crafting employee trust: From authenticity, transparency to engagement. Journal of Communication Management, 22(2), 138-160. doi.org/10.1108/JCOM-07-2016-0055 Summary Employee trust has been consistently linked to engagement, a fundamental driver of business success and organizational growth. Gaining employee trust is a critical component of effective leadership, and consistency … Continue reading Crafting Employee Trust: From Authenticity, Transparency to Engagement

Author(s), Title and Publication Petrou, P., Demerouti, E., & Schaufeli, W. B. (2016). Crafting the change: The role of employee job crafting behaviors for successful organizational change. Journal of Management, DOI: 10.1177/0149206315624961. Summary Though it is widely recognized that organizational change communication is the most effective strategy to improve employee adjustment to change, little is … Continue reading Crafting the Change: The Role of Employees During an Organizational Change

Authors, Title and Publication Men, L. R., & Stacks, D. W. (2014). The effects of authentic leadership on strategic internal communication and employee-organization relationships. Journal of Public Relations Research, 26(4), 301-324. Summary Organizational leadership influences strategic internal communication in several ways. First, leadership influences organizational infrastructures, such as the development of organizational culture, structure, and communication … Continue reading The Effects of Authentic Leadership on Strategic Internal Communication and Employee-Organization Relationships

Authors, Title and Publication McWorthy, L., & Henningsen, D. D. (2014). Looking at favorable and unfavorable superior-subordinate relationships through dominance and affiliation lenses. International Journal of Business Communication, 51(2), 123-137. Using relational framing theory, this study examined factors that influence judgments subordinates make about the quality of their supervisors. According to this theory, two dimensions—dominance-submission and affiliation-disaffiliation—guide … Continue reading Looking at Favorable and Unfavorable Superior-Subordinate Relationships Through Dominance and Affiliation Lenses

Topic: Leadership, Employee Communication Channels, and Employee Satisfaction Authors, Title and Publication Men, L. R. (2014). Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), 1-21. Summary Technological development is changing the landscape of communication as well as the internal communication formula of companies. The easy access of organizations to … Continue reading Strategic Internal Communication: Transformational Leadership, Communication Channels, and Employee Satisfaction

When the boundary between work and life gets blurred, employees can easily get frustrated and burned out. Often times, employees are encouraged to become smart “problem solvers,” coping with stress and imbalance on their own. However, individual coping is never sufficient even when it is effective. So, what are the jigsaw puzzle pieces organizations may … Continue reading Work vs. Life for Employees: Is Your Business Part of the Solution?

Topic: Employee Communication Behavior and Organizational Change Author(s), Title and PublicationSchwarz, G. M., Watson, B. M., & Callan, V. J. (2011). Talking up failure: How discourse can signal failure to change. Management Communication Quarterly, 25(2), 311-352. SummaryThis study explored how employees in different groups talked about technological change in their organization, and how their talks … Continue reading Talking up failure: How discourse can signal failure to change

Topic: Internal Communication Author(s), Title and Publication Redding, W. C. (1972). Communications within the organization: An interpretive review of theory and research. New York: Industrial Communication Council. Summary This book is important because it is one of the earliest reviews of organizational communication research. This review interpreted communication theories in the organizational setting, and offered … Continue reading Communications Within the Organization: An Interpretive Review of Theory and Research

Topic: Organizational Communication Author(s), Title and Publication Muchinsky, P. M. (1977). Organizational Communication: Relationships to Organizational Climate and Job Satisfaction. Academy of Management Journal, 20(4), 592-607. Summary This foundational study examined the relationship of organizational communication to organizational climate and job satisfaction. Employees (n=695) of a large public utility participated in a survey that measured … Continue reading Organizational Communication: Relationships to Organizational Climate and Job Satisfaction

Topic: Organizational Communication Author(s), Title and Publication Grunig, J. E. (1975). A multi-systems theory of organizational communication. Communication Research, 2(2), 99-136. Summary This classic article presents a theory of organizational communication that explains how different communication behaviors are motivated by individual and structural characteristics of people and situations. According to the theory, whether systems (including … Continue reading A multi-systems theory of organizational communication

At the IPR Trustees Research Symposium in November, Bruce Berger, winner of the 2012 Pathfinder Award for an original program of scholarly research advancing the practice of public relations, spoke to an audience of research funders about his work.  Summarizing decades of focus on employee communications, Bruce said: Let me close by summarizing what I … Continue reading Listening to Bruce Berger: Leaders, Supervisors and Culture

Lovejoy, Kristen; Waters, Richard D.; & Saxton, Gregory D. (2012). Engaging stakeholders through Twitter:  How nonprofit organizations are getting more out of 140 characters or less. Public Relations Review, 38(2), 313-318. While it may seem difficult to communicate in a meaningful manner with 140 characters or less, Twitter users have found creative ways to get … Continue reading Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less

Topic: Employee Voice and Power Distance Author(s), Title and Publication Botero, I. C., & Dyne, L. V. (2009). Employee Voice Behavior: Interactive Effects of LMX and Power Distance in the United States and Colombia. Management Communication Quarterly, 23(1), 84-104. Summary Competitive advantage can come from ideas that employees communicate to supervisors for improving processes, products … Continue reading Employee Voice Behavior: Interactive Effects of LMX and Power Distance in the United States and Colombia

Topic: Best Practices in Employee Communication Author(s), Title and Publication Gay, C., Mahoney, M., & Graves, J. (2005). Best practices in employee communication: A study of global challenges and approaches. San Francisco: IABC Research Foundation. Summary This comprehensive study identified four primary challenges facing employee communicators. The project included a review of case studies, interviews … Continue reading Best practices in employee communication: A study of global challenges and approaches