This post is provided by the IPR Organizational Communication Research Center. In recent years, employee advocacy has become a buzzword that has captured the attention of public relations, marketing, human resources, and business circles. The concept of having employees voluntarily promote, recommend, or defend their organization has existed for a long time. However, the rise … Continue reading Rewarding Employees for Engaging in Employee Advocacy: Is this the Right Move?
Author(s), Title and Publication Deline, M. B. (2019). Framing resistance: Identifying frames that guide resistance interpretations at work. Management Communication Quarterly, 33(1), 39-67. doi: 10.1177/0893318918793731 Summary Almost 50%-70% of change initiatives fail. One major reason for the high failure rate is employees’ resistance to change. Researchers have often interpreted resistance to change as employee noncompliance … Continue reading Identifying Frames that Guide Resistance Interpretations at Work
Author(s), Title and Publication Van Praet, E., & Van Leuven, S. (2018). When change readiness spirals down: A mixed-method case study of change communication at a European government agency. International Journal of Business Communication, 1-22. doi: 10.1177/2329488418808017 Summary It is widely recognized among academics and consultants that transforming public organizations is difficult. Despite decades of … Continue reading When Change Readiness Spirals Down
Author(s), Title and Publication Madsen, V. T. (2018). Participatory communication on internal social media–a dream or reality? Findings from two exploratory studies of coworkers as communicators. Corporate Communications: An International Journal, 23(4), 614-628. doi.org/10.1108/CCIJ-04-2018-0039 Summary Internal social media (ISM) has been recognized as a communication and information sharing opportunity where organizational members may not only … Continue reading Participatory Communication on Internal Social Media – a Dream or Reality?
Author(s), Title and Publication Banghart, S., Etter, M., & Stohl, C. (2018). Organizational boundary regulation through social media policies. Management Communication Quarterly, 32(3), 337-373. doi.org/10.1177/0893318918766405 Summary With advances in communication technology, concerns over boundaries between work and home are becoming more pervasive, and the boundaries are less distinct. From a communication perspective, chief among these … Continue reading Organizational Boundary Regulation through Social Media Policies
Author(s), Title and Publication Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat?. Corporate Communications: An International Journal, 23(1), 66. doi:10.1108/CCIJ-07-2017-0069. Summary The ubiquity of social media has given way to a marked paradigm shift in organizational crisis communication. Whether through LinkedIn, Twitter, or Facebook, employees of organizations … Continue reading Why Companies Should Enlist Employees in Crisis-Management Preparation
Author(s), Title and Publication Ter Hoeven, C. L., van Zoonen, W., & Fonner, K. L. (2016). The practical paradox of technology: The influence of communication technology use on employee burnout and engagement. Communication Monographs, DOI: 10.1080/03637751.2015.1133920. Summary Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions … Continue reading The Practical Paradox of Technology: How it Can Lead to Employee Burnout
Authors, Title and Publication Treem, J. W., Dailey, S. L., Pierce, C. S., & Leonardi, P. M. (2015). Bringing technological frames to work: How previous experience with social media shapes the technology’s meaning in an organization. Journal of Communication, 65(2), 396-422. This study examines the expectations that workers have regarding enterprise social media (ESM). ESM is increasingly … Continue reading Bringing Technological Frames to Work: How Previous Experience with Social Media Shapes the Technology’s Meaning in an Organization
Authors, Title and Publication Ohly, S., & Schmitt, A. (2015). What makes us enthusiastic, angry, feeling at rest or worried? Development and validation of an affective work events taxonomy using concept mapping methodology. Journal of Business & Psychology, 30(1), 15-35. The research reported in this article aims to develop a comprehensive taxonomy of affective work events. Affective … Continue reading What Makes Us Enthusiastic, Angry, Feeling at Rest or Worried? Development and Validation of an Affective Work Events Taxonomy Using Concept Mapping Methodology
Author(s), Title and Publication: Kopaneva, I., & Sias, P. M. (2015). Lost in translation: Employee and organizational constructions of mission and vision. Management Communication Quarterly, 29(3), 358 – 384. Summary An organization’s mission and vision statements are the official texts that define what the organization is today and will be tomorrow. An effective vision can … Continue reading Lost in Translation: Employee and Organizational Constructions of Mission and Vision.
Author(s), Title and Publication Goldman, Z., W., & Myers, S. A. (2015). The relationship between organizational assimilation and employees’ upward, lateral, and displaced dissent. Communication Reports, 18(1), 24 – 35. Summary This article reports a study that explored the process by which an individual employee being integrated into the culture of an organization, i.e. organizational … Continue reading The Relationship Between Organizational Assimilation and Employees’ Upward, Lateral, and Displaced Dissent
Author(s), Title and Publication: Boren, J. P., & Veksler, A. E. (2014). Communicatively restricted organizational stress (CROS) 1: Conceptualization and overview. Management Communication Quarterly, 29(1), 28 – 55. Summary Work-related stress can be detrimental to both organizations and employees. Previous theories about work stress have indicated that (1) social support from organization and co-workers and … Continue reading Communicatively Restricted Organizational Stress
Author, Title and Publication Agerdal-Hjermind, A. (2014). Organizational blogging: a case study of a corporate weblog from an employee perspective. Corporate Communications: An International Journal, 19 (1), 34 – 51. Summary This study examined the usage and implications of blogging in a corporate communication context from an employee’s perspective. The author considered the blog as … Continue reading Organizational Blogging: A Case Study of a Corporate Weblog from an Employee Perspective
Topic: Organizational Change, Internal Activism Authors, Title and Publication Luo, Y., & Jiang, H. (2014). Effective public relations leadership in organizational change: A study of multinationals in Mainland China. Journal of Public Relations Research, 26(2), 134-160. Summary Organizational change is prevalent as organizations try to adapt to a changing environment and jostle for competitive advantage. Employees often … Continue reading Effective Public Relations Leadership in Organizational Change: A Study of Multinationals in Mainland China
Topic: Leadership, Employee Communication Channels, and Employee Satisfaction Authors, Title and Publication Men, L. R. (2014). Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), 1-21. Summary Technological development is changing the landscape of communication as well as the internal communication formula of companies. The easy access of organizations to … Continue reading Strategic Internal Communication: Transformational Leadership, Communication Channels, and Employee Satisfaction