This summary is provided by the IPR Organizational Communication Research Center. Gallup examined how employee engagement and workplace elements impacted organizational outcomes, profitability, productivity, and wellbeing. The research compared levels of engagement in 2020 to 2022. Quarterly surveys of 15,000 U.S. employees were conducted throughout 2022. Key findings include:— Employee engagement declined from 36% in 2020 … Continue reading Employee Engagement Declined Post-COVID
Those of us who communicate for a living are in the business of influence. We shape the reputations of our organizations, the narratives coming from leaders’ mouths, and — critically — the stories we tell ourselves about who we are. But today, we seek influence in a media and information landscape of unprecedented complexity. One … Continue reading Who has Influence in Organizations?
This blog is provided by the IPR Organizational Communication Research Center. My agency conducts the Integral Employee Activation Index study annually with The Harris Poll to understand employee mindset and behaviors. We just did a pulse check and the results stunned me. Employees’ expectations about the issues their employer takes a stand on changed drastically. … Continue reading Employees Concerns Beyond Job Creation and Well-being
This blog is provided by the IPR Organization Communication Research Center. The COVID-19 pandemic led to the massive spread of remote working. Remote working already existed before the health emergency but the pandemic caused its sudden and prolonged adoption by millions of workers worldwide. And even with the pandemic fading away, it is expected that … Continue reading Employee Communication as a Relationship Facilitator and Meaning Creator in the Hybrid Work Contexts
In partnership with PRNEWS, “Lessons Earned” is a series featuring IPR Trustees and affiliates discussing a hard-fought lesson or triumph that helped to mold or change their career. You know the feeling. The knot-in-your-stomach, lump-in-your-throat sensation when you realize you’ve made a mistake. It was May 2014. The day began like any other. I was compiling news headlines … Continue reading Lessons Earned: How a PR Pro Recovered from an Awful Mistake
This blog is provided by the IPR Organizational Communication Research Center. In February 2020 we started to conduct interviews with communication professionals for a new study on the importance of listening in organizations. A few weeks later, our efforts came to a screeching halt as the COVID-19 pandemic led to workplaces being completely shut down. … Continue reading How COVID-19 Heightened the Need for Listening to Employees
This summary is provided by the IPR Organizational Communication Research Center. Summary This study explored the effects of social media on employees’ work behavior. Researchers defined communication via social media as employees’ active communication behavior, such as conversing with colleagues and friends on social media platforms. Passive communication behaviors, such as browsing web pages and … Continue reading Does Employee Social Media Use Lead to Productivity or Fatigue?
This blog is provided by the IPR Organizational Communication Resource Center. A lot is written about the value of supervisors in informing, engaging, and managing staff for productivity and organizational success. The importance of involving managers to get messages delivered to staff is also given significant attention. However, strengthening how firms can enlist, empower and … Continue reading Making or Breaking Employee Experience: Why the Role of Line Manager is More Important Than Ever
This blog is provided by the IPR Organizational Communication Research Center. The relationship between organizational psychology and internal communication has never been more critical than it is today. COVID-19 continues to test the relevance and adaptability of internal communication. As some companies prepare to return workers to the office after over a year of working … Continue reading The Psychology of Returning Employees to Office: Models for Internal Communicators
This post is presented by the IPR Organizational Communication Research Center. In recent years, employee advocacy has become a buzzword that has captured the attention of public relations, marketing, human resources, and business circles. The concept of having employees voluntarily promote, recommend, or defend their organization has existed for a long time. However, the rise … Continue reading Rewarding Employees for Engaging in Employee Advocacy: Is this the Right Move?
Author(s), Title and Publication Deline, M. B. (2019). Framing resistance: Identifying frames that guide resistance interpretations at work. Management Communication Quarterly, 33(1), 39-67. doi: 10.1177/0893318918793731 Summary Almost 50%-70% of change initiatives fail. One major reason for the high failure rate is employees’ resistance to change. Researchers have often interpreted resistance to change as employee noncompliance … Continue reading Identifying Frames that Guide Resistance Interpretations at Work
Author(s), Title and Publication Van Praet, E., & Van Leuven, S. (2018). When change readiness spirals down: A mixed-method case study of change communication at a European government agency. International Journal of Business Communication, 1-22. doi: 10.1177/2329488418808017 Summary It is widely recognized among academics and consultants that transforming public organizations is difficult. Despite decades of … Continue reading When Change Readiness Spirals Down
Author(s), Title and Publication Madsen, V. T. (2018). Participatory communication on internal social media–a dream or reality? Findings from two exploratory studies of coworkers as communicators. Corporate Communications: An International Journal, 23(4), 614-628. doi.org/10.1108/CCIJ-04-2018-0039 Summary Internal social media (ISM) has been recognized as a communication and information sharing opportunity where organizational members may not only … Continue reading Participatory Communication on Internal Social Media – a Dream or Reality?
Author(s), Title and Publication Banghart, S., Etter, M., & Stohl, C. (2018). Organizational boundary regulation through social media policies. Management Communication Quarterly, 32(3), 337-373. doi.org/10.1177/0893318918766405 Summary With advances in communication technology, concerns over boundaries between work and home are becoming more pervasive, and the boundaries are less distinct. From a communication perspective, chief among these … Continue reading Organizational Boundary Regulation through Social Media Policies
Author(s), Title and Publication Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat?. Corporate Communications: An International Journal, 23(1), 66. doi:10.1108/CCIJ-07-2017-0069. Summary The ubiquity of social media has given way to a marked paradigm shift in organizational crisis communication. Whether through LinkedIn, Twitter, or Facebook, employees of organizations … Continue reading Why Companies Should Enlist Employees in Crisis-Management Preparation