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Information technology is affecting every aspect of our lives. The question that remains is –- how does it shape and change us? Or doesn’t it? Are the digital media just new channels for the same old conversations, or do they have a more profound influence on the way we relate to one another? Most importantly, … Continue reading Organizations as Digital Melting Pots →
Topic: Internal Communication Author(s), Title and Publication Welch, M. (2012) Appropriateness and acceptability: Employee perspectives of internal communication. Public Relations Review, 38(2), 246-254. Summary Internal communication is effective when appropriate messages reach employees in formats useful and acceptable to them. This study explored employees’ perceptions of the formats of internal communication (i.e., print, electronic, and … Continue reading Appropriateness and acceptability: Employee perspectives of internal communication →
Topic: Trust and Organization-Stakeholder Relationship Management Author(s), Title and Publication Welch, M. (2006). Rethinking relationship management: Exploring the dimension of trust. Journal of Communication Management, 10(2), 138-155. Summary This qualitative study broadened existing views on relationship management by exploring the dimension of trust. A review of previous research relating to relationship management found that though … Continue reading Rethinking relationship management: Exploring the dimension of trust →
Topic: Leadership Author(s), Title and PublicationWaldman, D. A.; Ramirez, G. G.; House, R. J.; & Puranam, P. (2001). Does leadership matter? CEO leadership attributes and profitability under conditions of perceived environmental uncertainty. Academy of Management Journal, 44(1), 134-143. SummaryThis study examined the effects of CEO leadership style on organizational financial performance. Two leadership styles were … Continue reading Does leadership matter? CEO leadership attributes and profitability under conditions of perceived environmental uncertainty →
Topic: Employee Rule Adherence Author(s), Title and Publication Tyler, T. R., & Blader, S. L. (2005). Can businesses effectively regulate employee conduct? The antecedents of rule following in work setting. Academy of Management Journal, 48(6), 1143-1158. SummaryThis study identified optimal strategies to gain employees’ adherence to organizational rules and policies by comparing two approaches: a … Continue reading Can businesses effectively regulate employee conduct? The antecedents of rule following in work setting →
Topic: Employee Communication Behavior and Upward Communication Author(s), Title and Publication Tangirala, S., & Ramanujam, R. (2008). Exploring nonlinearity in employee voice: The effects of personal control and organizational identification. Academy of Management Journal, 51(6), 1189-1203. Summary This study investigated the impact of employees’ perceived personal control on their voice. Personal control refers to employees’ … Continue reading Exploring Nonlinearity in Employee Voice: The Effects of Personal Control and Organizational Identification →
Topic: Workplace Relationships Author(s), Title and PublicationSias, R. M., Gallagher, E. B., Kopaneva, I., & Pedersen, H. (2012). Maintaining Workplace Friendships: Perceived Politeness and Predictors of Maintenance Tactic Choice. Communication Research, 39(2), 239-268. SummaryThis three-part study investigated how organizational members maintain peer friendships. In the first study, members identified a set of workplace friendship maintenance … Continue reading Maintaining Workplace Friendships: Perceived Politeness and Predictors of Maintenance Tactic Choice →
Topic: Upward Communication and Upward Influence Author(s), Title and Publication Shi, X., & Wilson. S. R. (2010). Upward influence in contemporary Chinese organizations: Explicating the effects of influence goal type and multiple goal importance on message reasoning and politeness. Management Communication Quarterly, 24(4), 579-606. Summary This study explored how Chinese employees engage in upward influence … Continue reading Upward Influence in Contemporary Chinese Organizations: Explicating the Effects of Influence Goal Type and Multiple Goal Importance on Message Reasoning and Politeness. →
Topic: Supervisory Communication Author(s), Title and Publication Fransen, M. L., & ter Hoeven, C. L. (2011). Matching the message: The role of regulatory fit in negative managerial communication. Communication Research. Summary This study examined whether managers could communicate bad news effectively by fitting the message into employees’ regulatory focus (promotion orientation, and prevention orientation). According … Continue reading Matching the message: The role of regulatory fit in negative managerial communication →
Family comes first. Within an organization, this idea is true, too. Organizations can include anyone within their definitions of “family.” Moreover, organizations are not only those that qualify as “corporations.” A company’s family could include employees, retirees, business partners, and shareholders. A nonprofit organization’s family could include volunteers, paid staff, and donors. And a professional … Continue reading Internal Public Relations – Family First →
What drives tourists’ choice of destinations? Why do tourists prefer some destinations over others? The answer to these questions is simpler than one might think: Tourists want an authentic experience. When they visit a site in Mexico, or Brazil, or India they are looking for the image of the country to match the one that … Continue reading Communicating Authentic Tourism Experiences →