Tag Archives: crisis communications

January 20, 2014[Research Library], Digital Media Research Center, DMRC - Crisis, DMRC - Health Communications, DMRC- Digital/Social Media, HealthCDC, crisis communications, H1N1, public relations, public relations research, social media, Strategic communication, TwitterInstitute for Public Relations

Freberg, Karen, Palenchar, Michael J., & Veil, Shari R. (2013). Social media bookmarking services: Managing and sharing information from a centralized source. Public Relations Review, 39(3), 178-184. Summary Social media outlets are becoming mainstream venues for strategic communication practitioners, and how information is shared is critical. Analysis of social bookmarks regarding H1N1 demonstrate the CDC … Continue reading Social Media Bookmarking Services: Managing and Sharing Information from a Centralized Source →

January 20, 2014[Research Library], Digital Media Research Center, DMRC - Crisis, DMRC- Digital/Social Media, MC - Digital/Social Media, Relationshipscrisis communications, public relations research, reputation management, social media, value modeling techniquesInstitute for Public Relations

Freberg, Karen, Saling, Kristin, Vidoloff, Kathleen, G., & Eosco, Gina (2013). Using value modeling to evaluate social media messages: The case of Hurricane Irene. Public Relations Review, 39(3), 185-192. Summary Advances in social media have opened a world of opportunities for crisis communication professionals and public affairs specialists for sharing information across public and private … Continue reading Using Value Modeling to Evaluate Social Media Messages: The Case of Hurricane Irene →

January 20, 2014[Research Library], Digital Media Research Center, DMRC - Benchmarking, DMRC - Crisis, DMRC - Ethics, DMRC- Digital/Social Mediacrisis communications, DiStaso, ethics, PRSA, public relations research, social media, SurveyMarcia W. DiStaso

DiStaso, M. W. (2013). Perceptions of Wikipedia by Public Relations Professionals: A Comparison of 2012 and 2013 Surveys. Public Relations Journal, 7(3), 1-23. Summary Wikipedia has arguably become a staple in society. In fact, of all the information sources available on the Internet, Wikipedia is one of the most widely used. The problem that public relations … Continue reading Perceptions of Wikipedia by Public Relations Professionals: A Comparison of 2012 and 2013 Surveys →

June 24, 2013[Research Library], Digital Media Research Center, DMRC - Benchmarking, DMRC - Blogs, DMRC - Crisiscrisis communications, Facebook, public relations, social media, Twitter, YouTubeInstitute for Public Relations

Wigley, Shelley, & Zhang, Weiwu (2011). A study of PR practitioners’ use of social media in crisis planning. Public Relations Journal, 5(3). Summary This study is one of the few attempts to investigate how public relations practitioners use social media in crisis planning and crisis communication as well as in ordinary situations. A survey exploring … Continue reading A study of PR practitioners’ use of social media in crisis planning →

June 24, 2013[Research Library], Digital Media Research Center, DMRC - Blogs, DMRC - CrisisBritish Petroleum (BP), crisis communications, public relations, social media, Strategy, TwitterInstitute for Public Relations

Walton, Laura Richardson, Cooley, Skye C., & Nicholson, John H. (2012). “A great day for oiled pelicans:” BP, Twitter, and the Deepwater Horizon crisis response. Public Relations Journal, 6(4), 1-30. Summary On April 20, 2010, British Petroleum (BP) experienced one of the most tragic industrial accidents in history when 11 employees were killed and dozens more injured … Continue reading “A great day for oiled pelicans:” BP, Twitter, and the Deepwater Horizon crisis response →

June 24, 2013[Research Library], Digital Media Research Center, DMRC - Blogs, DMRC - CrisisBoycott, crisis communications, Reputation, social media, Twitter, Word-of-mouthInstitute for Public Relations

Schultza, Friederike; Utza, Sonja; & Göritzb, Anja. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via Twitter, blogs and traditional media. Public Relations Review, 37(1), 20-27. Summary The value changes and the rapid emergence of media innovations (internet, social web) in society lead to an institutionalization of crisis communication, in … Continue reading Is the medium the message? Perceptions of and reactions to crisis communication via Twitter, blogs and traditional media →

April 30, 2013[Research Library], OCRC - Culture and Values, OCRC - Leadership Communications, Organizational Communication Research Centeraccountability, corporation responsibility, crisis communications, Enron, ethics, leadership, managerial communication, Organizational Values, responsibility, responsible leadershipInstitute for Public Relations

Topic: Responsible Leadership Author(s), Title and Publication Seeger, M. W., & Ulmer, R. R. (2003). Explaining Enron: Communication and Responsible Leadership. Management Communication Quarterly, 17(1), 58-84. Summary Enron, which is the nation’s seventh largest corporation, collapsed in a financial scandal of 2001-2002. This case study explored the reasons for Enron’s demise with principles of communication-based … Continue reading Explaining Enron: Communication and Responsible Leadership →

January 31, 2013[Research Library], Digital Media Research Center, DMRC - Crisiscommunity resilience, counterterrorism, crisis communications, disaster resilience, New media, public relations, risk communication, terrorism, terrorism resilienceInstitute for Public Relations

Liu, Brooke Fisher, & Briones, Rowena. (2012). New media, public relations, and terrorism resilience. In S. Duhé (Ed.), New media and public relations (2nd ed., pp. 126-133). New York: Peter Lang Publishing, Inc. Summary Though Americans believe that counterterrorism measures should be a top priority, most individuals are not taking the proper precautions to protect … Continue reading New media, public relations, and terrorism resilience →

January 31, 2013[Research Library], Digital Media Research Center, DMRC - CrisisBritish Petroleum (BP), crisis communications, Deepwater Horizon, social media, toneInstitute for Public Relations

DiStaso, M. W., Messner, M., & Stacks, D. W. (2012). The wiki crisis: BP’s Deepwater Horizon oil spill on Wikipedia. In S. C. Duhé (Ed.), New media & public relations (2nd ed., pp. 302-310). New York: Peter Lang Publishing, Inc. Summary In times of crisis, people turn to the Internet and the use of social … Continue reading The wiki crisis: BP’s Deepwater Horizon oil spill on Wikipedia →

January 31, 2013[Research Library], Digital Media Research Center, DMRC - Crisiscase studies, crisis communications, emotion, Mattel, online bulletin board, retail organization, situational crisis communication theory, social mediaInstitute for Public Relations

Choi, Yoonhyeung, & Lin, Ying-Hsuan (2009). Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion. Journal of Public Relations Research, 21(2), 198-207. Summary Drawn from attribution theory, this article introduces two types of emotion (i.e., attribution independent and attribution dependent emotion) and explores their role in the situational … Continue reading Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion →

September 17, 2012[Research Library], Digital Media Research Center, DMRC - Blogs, DMRC - Crisis, DMRC - Influence, DMRC- Digital/Social Media, Relationshipscrisis communications, Facebook, New media, public relations, social media, TwitterInstitute for Public Relations

Argenti, Paul A. and Courtney M. Barnes (2009). Digital Strategies for Powerful Corporate Communications. New York: McGraw Hill. Even three years after it was published, this volume maintains its place as one of the best books dealing with new media and public relations. Billed as “a corporate survival guide for the Web 2.0 world,” Argenti … Continue reading Digital Strategies for Powerful Corporate Communications →

August 29, 2012[Research Library], Digital Media Research Center, DMRC - Blogs, DMRC - Crisis, DMRC- Digital/Social Mediacrisis communications, Facebook, New media, public relations, social media, TwitterInstitute for Public Relations

Duhé, Sandra (Ed). (2012). New media and public relations. Second Edition. New York: Peter Lang Publishing. This is one of the more recent books that that takes a thorough look at new and emerging media and public relations. Following the editor’s extremely well-written thematic analysis of the new media’s impact on public relations during the … Continue reading New media and public relations →