Topic: Supervisory Communication and Appraisal Interview Author(s), Title and Publication Gordon, M. E., & Stewart, L. P. (2009). Conversing about performance: Discursive resources for the appraisal interview. Management Communication Quarterly, 22(3), 473-501. Summary This article identified various resources available for the organization to prepare for and conduct efficient appraisal interviews. The authors propose a communication-centered … Continue reading Conversing About Performance: Discursive Resources for the Appraisal Interview
Topic: Organizational Dissent Author(s), Title and Publication Garner, J. T. (2012). Making waves at work: Perceived effectiveness and appropriateness of organizational dissent message. Management Communication Quarterly, 26(2), 224-240. Summary This study examined supervisors’ perceptions of effectiveness and appropriateness of various dissent messages. Participants (364 employees) were asked to recall a conversation with a supervisor or … Continue reading Making Waves at Work: Perceived Effectiveness and Appropriateness of Organizational Dissent Message
Topic: Upward Communication Author(s), Title and Publication Burris, E. R. (2012). The risks and rewards of speaking up: Managerial responses to employee voice. Academy of Management Journal, 55(4), 851-875. Summary This article examined how restaurant managers respond to employee voice with three studies. Employee voice includes 1) challenging voice, which is intended to alter or … Continue reading The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice
Topic: Employee Feedback and Leader Performance Author(s), Title and Publication Smither, J. W., Brett, J. F., & Atwater, L. E. (2008). What Do Leaders Recall About Their Multisource Feedback? Journal of Leadership & Organizational Studies, 14(3), 202-218. Summary Multisource feedback (MSF), which refers to feedback from one’s supervisors, peers and subordinates, provides a more comprehensive … Continue reading What Do Leaders Recall About Their Multisource Feedback?
Topic: Managerial Communication and Frontline Leadership Author(s), Title and Publication Ahmed, Z., Shields, F., White, R., & Wilbert, J. (2010). Managerial communication: The link between frontline leadership and organizational performance. Journal of Organizational Culture, Communication and Conflict, 14(1), 107-120. Summary This essay describes how effective managerial communication (MC) can assist frontline managers (FMs) in cultivating … Continue reading Managerial communication: The link between frontline leadership and organizational performance
Topic: Employee Burnout and Defensive Communication Author(s), Title and Publication Becker, J. H., Halbesleben, J. B., & O’Hair, H. (2005). Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange. Communication Research Reports, 22(2), 143-150. Summary This study used leader-member exchange (LMX) theory, which suggests that leaders develop different relationships with employees … Continue reading Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange
Topic: Measurement of Employee Communication Outputs and Outcomes Author(s), Title and Publication O’Neil, J. (2008). Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm. Public Relations Journal, 20(2). Summary This case study describes how a global firm planned, implemented, and evaluated a new communication strategy … Continue reading Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm
Topic: Organizational Values and Employee Performance Author(s), Title and Publication Fitzgerald, G. A., & Desjardins, N. M. (2004). Organizational Values and Their Relation to Organizational Performance Outcomes. Atlantic Journal of Communication, 12(3), 121-145. Summary Research has shown that many “best companies” adhere to core organizational values, and performance improves when the values are shared with … Continue reading Organizational Values and Their Relation to Organizational Performance Outcomes