Tag Archives: listening skills

November 19, 2013[Research Library], OCRC - Best Practices, OCRC - Culture and Values, Organizational Communication Research Centerbest practices, communication climate, communication theory, feedback management, information management, listening skills, organizational climate, organizational communication, organizational effectivenessInstitute for Public Relations

Topic: Internal Communication Author(s), Title and Publication Redding, W. C. (1972). Communications within the organization: An interpretive review of theory and research. New York: Industrial Communication Council. Summary This book is important because it is one of the earliest reviews of organizational communication research. This review interpreted communication theories in the organizational setting, and offered … Continue reading Communications Within the Organization: An Interpretive Review of Theory and Research →

July 23, 2012[Research Library], OCRC - Culture and Values, OCRC - Engagement, Organizational Communication Research Centerattitude, employee development, employee involvement, empowerment, line management, listening skills, two-way communicationInstitute for Public Relations

Topic: Employee Engagement Author(s), Title and Publication Robinson, D., Perryman, S., & Hayday, S. (2004, April). The Drivers of Employee Engagement. Report 408. Institute for Employment Studies. Summary This study defined engagement, devised its measurement, and established its drivers with data from an Institute for Employment Studies’ (IES) 2003 attitude survey of over 10,000 employees … Continue reading The Drivers of Employee Engagement →

July 23, 2012[Research Library], OCRC - Culture and Values, OCRC - Engagement, OCRC - Leadership Communications, OCRC - Measurement, OCRC - Trust, Organizational Communication Research Centeremployee communication, Employee Retention, employee values, listening skills, Organizational ValuesInstitute for Public Relations

Topic: Employee Engagement Author(s), Title and Publication Maritz Research. (June, 2011). Maritz Research Hospitality Group 2011 Employee Engagement Poll. Maritz Research White Paper. Summary Maritz Research, a firm specializing in employee and customer satisfaction studies and programming, conducted this study. The online panel included 1,857 individuals who were 18 years of age or older, worked … Continue reading Maritz Research Hospitality Group 2011 Employee Engagement Poll →

July 12, 2012[Research Library], OCRC - Leadership Communications, Organizational Communication Research Centeremployee attitudes, employee commitment, employee communication, feedback, job satisfaction, listening skills, managerial communication, organizational commitment, organizational efficacy, person-organization fitInstitute for Public Relations

Topic: Supervisor Communication and Organizational Commitment Author(s), Title and Publication van Vuuren, M., de Jong, M. D.T., & Seydel, E. R. (2007). Direct and indirect effects of supervisor communication on organizational commitment. Corporate Communications, 12(2), 116-116. Summary Many studies have demonstrated that communication has strong ties to the core of organizational existence. To study how … Continue reading Direct and indirect effects of supervisor communication on organizational commitment →

July 12, 2012[Research Library], OCRC - Culture and Values, Organizational Communication Research Center, Public Affairsemployee involvement, employee-organization relationships, employee-public relationships, face-to-face communication, internal community, interpersonal communication, listening skills, organization-public relationships, relationship building, relationship managementInstitute for Public Relations

Topic: Employee Public Organization Relationships and Relationship Management Author(s), Title and Publication Rhee, Y. (2004). The employee-public-organization chain in relationship management: A case study of a government organization. Institute for Public Relations. Summary This study examined the critical roles that employees play in an organization’s relationship building process with its publics. An in-depth case study … Continue reading The employee-public-organization chain in relationship management: A case study of a government organization →

July 12, 2012[Research Library], OCRC - Communication Behaviors, OCRC - Culture and Values, OCRC - Engagement, Organizational Communication Research Centercommunication budget, employee communication, face-to-face communication, IABC Research Foundation, Internal Branding, internal communication, listening skills, management development, social mediaInstitute for Public Relations

Topic: Employee Engagement Author(s), Title and Publication IABC Research Foundation and Buck Consultants. (2011). Employee Engagement Survey. San Francisco: IABC Research Foundation. Summary This report is the third in a series of annual surveys that the IABC Research Foundation conducted on employee engagement. A total of 954 employees were surveyed, representing a cross section of … Continue reading Employee Engagement Survey →

July 12, 2012[Research Library], OCRC - Leadership Communications, Organizational Communication Research Centerbody of company knowledge, employee communication, face-to-face communication, internal communication, Intranet, listening skills, managerial communication, Measurement Publication, Performance Appraisals, productivityJulie O'Neil

Topic: Measurement of Employee Communication Outputs and Outcomes Author(s), Title and Publication O’Neil, J. (2008). Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm. Public Relations Journal, 20(2). Summary This case study describes how a global firm planned, implemented, and evaluated a new communication strategy … Continue reading Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm →