Tag Archives: face-to-face communication

November 10, 2014OCRC - Engagementemployee engagement, face-to-face communication, internal communication, leadership communication, transparent communication, trustSarah Jackson

Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and … Continue reading Driving Employee Engagement: The Expanded Role of Internal Communications →

July 23, 2012[Research Library], OCRC - Best Practices, Organizational Communication Research Centerbad news, best practices, CEO leadership, change management, communication strategy, employee communication, face-to-face communication, internal communication, message context, two-way communicationInstitute for Public Relations

Topic: Best Practices in Internal Communication Author(s), Title and Publication Young, M., & Post, J. E. (1993). Managing to communicate, communicating to manage: How leading companies communicate with employees. Organizational Dynamics, 22(1), 31-44. Summary This study is built on the idea that internal communication processes are an important ingredient in successful change, and understanding best … Continue reading Managing to communicate, communicating to manage: How leading companies communicate with employees →

July 23, 2012[Research Library], OCRC - Measurement, Organizational Communication Research Centercommunication channels, dominant coalition, employee communication, employee management, employee-organization relationships, face-to-face communication, influence tactics, information dissemination, Information Satisfaction, internal communication, interpersonal communication, organizational advocacy, sense of community, supervisor-employee relationshipInstitute for Public Relations

Topic: Internal Communication and Information Satisfaction Author(s), Title and Publication White, C., Vanc, A., & Stafford, G. (2010). Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence. Journal of Public Relations Research, 22(1), 65-84. Summary This study examined employees’ perceptions of information flow from top administrators, their communication preferences, sense of … Continue reading Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence →

July 12, 2012[Research Library], OCRC - Internal Communications, Organizational Communication Research Centeradvanced communication and information technologies (ACIT), communication channels, employee communication, face-to-face communication, media richness, onboarding, organizational assimilation, social media, traditional mediaInstitute for Public Relations

Topic: Organizational Assimilation and Communication Technology Author(s), Title and Publication Waldeck, J. H., Seibold, D. R., & Flanagin, A. J. (2004). Organizational Assimilation and Communication Technology Use. Communication Monographs, 71(2), 161-183. Summary This study investigated the nature of organizational assimilation, and employees’ use of three types of communication tools in information seeking to reduce assimilation … Continue reading Organizational Assimilation and Communication Technology Use →

July 12, 2012[Research Library], OCRC - Culture and Values, Organizational Communication Research Centercommunication effectiveness, electronic communication, employee communication, employee management, Employee Value Proposition (EVP), face-to-face communication, globalization, high-performing companies, internal communication, Measurement Publication, Organizational Values, return on investment (ROI), social mediaInstitute for Public Relations

Topic: Internal Communication and Employee Value Proposition Author(s), Title and Publication Towers Watson. (2010). Capitalizing on Effective Communication: Communication ROI Study Report. Towers Watson. Summary This report identified how high-performing companies inform and engage their employees in challenging economic times. The data were collected from a survey of 328 organizations that represent five million employees … Continue reading Capitalizing on Effective Communication: Communication ROI Study Report →

July 12, 2012[Research Library], OCRC - Culture and Values, Organizational Communication Research Center, Public Affairsemployee involvement, employee-organization relationships, employee-public relationships, face-to-face communication, internal community, interpersonal communication, listening skills, organization-public relationships, relationship building, relationship managementInstitute for Public Relations

Topic: Employee Public Organization Relationships and Relationship Management Author(s), Title and Publication Rhee, Y. (2004). The employee-public-organization chain in relationship management: A case study of a government organization. Institute for Public Relations. Summary This study examined the critical roles that employees play in an organization’s relationship building process with its publics. An in-depth case study … Continue reading The employee-public-organization chain in relationship management: A case study of a government organization →

July 12, 2012[Research Library], OCRC - Communication Behaviors, OCRC - Culture and Values, OCRC - Engagement, Organizational Communication Research Centercommunication budget, employee communication, face-to-face communication, IABC Research Foundation, Internal Branding, internal communication, listening skills, management development, social mediaInstitute for Public Relations

Topic: Employee Engagement Author(s), Title and Publication IABC Research Foundation and Buck Consultants. (2011). Employee Engagement Survey. San Francisco: IABC Research Foundation. Summary This report is the third in a series of annual surveys that the IABC Research Foundation conducted on employee engagement. A total of 954 employees were surveyed, representing a cross section of … Continue reading Employee Engagement Survey →

July 12, 2012[Research Library], OCRC - Leadership Communications, Organizational Communication Research Centerbody of company knowledge, employee communication, face-to-face communication, internal communication, Intranet, listening skills, managerial communication, Measurement Publication, Performance Appraisals, productivityJulie O'Neil

Topic: Measurement of Employee Communication Outputs and Outcomes Author(s), Title and Publication O’Neil, J. (2008). Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm. Public Relations Journal, 20(2). Summary This case study describes how a global firm planned, implemented, and evaluated a new communication strategy … Continue reading Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm →