This summary is provided by the IPR Organizational Communication Research Center based on the original article in Management Communication Quarterly Summary This study proposed a model that demonstrates the relationships between work-related emotional communication (i.e., emotional labor and emotional work) and three dimensions of burnout. Burnout entails exhaustion (energy depletion), cynicism (detachment from and negativity toward … Continue reading The Relationship Between Work-Related Emotional Communication and Burnout
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With the social, economic, and technological transformations sweeping the globe, companies and their leaders are challenged to harness disruption and innovation in a rapidly changing environment. In the midst of complexity and chaos, determining how to attract, retain, motivate, and engage talent has become a pressing issue for global business leaders. Workplace dynamics and culture … Continue reading It’s the Best Time for Internal Communicators!