Tag Archives: internal communication

August 21, 2018[Research Library], OCRC - Communication Behaviors, OCRC - Engagement, Organizational Communication Research CenterDialogue, employee engagement, employee silence, employee voice, internal communication, organizational engagement, senior manager communicationSarah Jackson

Author(s), Title and Publication Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: An antecedent to organizational engagement?. Public Relations Review, 43(5), 904-914. doi.org/10.1016/j.pubrev.2017.04.008 Summary Employee engagement is increasingly recognized as a contributing factor to effectiveness in innovative and competitive organizations. At the same time, communication has been heavily linked to organizational effectiveness. However, … Continue reading Employee Voice: An Antecedent to Organizational Engagement? →

July 10, 2018[Research Library], Latest Research Organizational Communication Research Center, OCRC - Internal Communications, Organizational Communication Research Centercommunication channels, for-profit section, innovation, internal communication, international context, nonprofit sector, public sectorSarah Jackson

Author(s), Title and Publication Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the link between organizational communication and innovation: An examination of public, nonprofit, and for-profit organizations in South Korea. Public Personnel Management, 47(2), 217-244. doi:10.1177/0091026018760930 Summary Research suggests that an organization’s internal communication facilitates continuous change. However, the effects of communication on organizational innovation, specifically … Continue reading Organizational Communication and Innovation in South Korea →

June 21, 2018[Research Library], OCRC - Communication Behaviors, OCRC - Internal Communications, Organizational Communication Research Centergatekeeping, internal communication, social media, social software, symmetrical communicationSarah Jackson

Author(s), Title and Publication Verheyden, M., & Cardon, P. (2018). Social software and internal communicators’ gatekeeping sense of self. Public Relations Review, 44(2), 299-307. doi:10.1016/j.pubrev.2017.12.004 Summary Social software creates opportunities for internal communication. The authors of this study focused on how social software impacts the role of internal communication professionals. More specifically, they wanted to know how … Continue reading How Social Software Impacts the Role of Internal Communication →

June 21, 2018[Research Library], OCRC - Internal Communications, Organizational Communication Research Centercrisis communication, internal communication, leadership, organizational cultureSarah Jackson

Author(s), Title and Publication Simonsson, C. & Heide, M. (2018). How focusing positively on errors can help organizations become more communicative. Journal of Communication Management. 22(2). 179-196. DOI 10.1108/JCOM-04-2017-0044. Summary Error-free organizations result from the communicative process and activity around error management or anticipation so future crises can be detected and moreover, that organizational crisis … Continue reading How Focusing Positively on Errors Can Help Organizations Become More Communicative →

March 28, 2018[Research Library], Latest Research Organizational Communication Research Center, OCRC - Engagement, Organizational Communication Research Centeremployee engagement, internal communication, phenomenology, public relations, zones of engagementSarah Jackson

Author(s), Title and Publication Lemon, L. L., & Palenchar, M. J. (2018). Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement. Public Relations Review, 44(1), 42-155. doi:10.1016/j.pubrev.2018.01.002 Summary While employee engagement has been primarily explored within the business, human resources and management disciplines, public relations research has more … Continue reading The Fundamental Nature of Employee Engagement →

December 22, 2015[Research Library], OCRC - Measurement, Organizational Communication Research Centercommunication audit, evaluation, internal communication, measurement, the critical incident technique, validitySarah Jackson

Authors, Title and Publication Zwijze-Koning, K. H., De Jong, M. T., & Van Vuuren, M. (2015). Evaluating internal public relations using the critical incident technique. Journal of Public Relations Research, 27(1), 46-62. Summary This study validates the critical incident technique (CIT) as a communication audit method to evaluate internal communication. Communication audit techniques, especially the qualitative approaches … Continue reading Evaluating Internal Public Relations Using the Critical Incident Technique →

December 22, 2015OCRC - Leadership Communications, Organizational Communication Research CenterCEOs, communication channels, communication effectiveness, Communication style, employee-organization relationships, executive communication, internal communication, leadership communication, social media, technology in the workplaceLinjuan Rita Men

Authors, Title and Publication Men, L. R. (2015). The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness. Public Relations Review, 41, 461-471. This article reports a study that primarily investigated the role of CEOs in organizational internal communication. Executive leaders, particularly CEOs, play a unique organizational role. As the top … Continue reading The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness. →

December 22, 2015[Research Library], OCRC - Leadership Communications, Organizational Communication Research Centerdyadic communication, internal communication, leader-member exchange, leadership communication, organizational communication, power, relational framing, supervisor-subordinate relationshipSarah Jackson

Authors, Title and Publication McWorthy, L., & Henningsen, D. D. (2014). Looking at favorable and unfavorable superior-subordinate relationships through dominance and affiliation lenses. International Journal of Business Communication, 51(2), 123-137. Using relational framing theory, this study examined factors that influence judgments subordinates make about the quality of their supervisors. According to this theory, two dimensions—dominance-submission and affiliation-disaffiliation—guide … Continue reading Looking at Favorable and Unfavorable Superior-Subordinate Relationships Through Dominance and Affiliation Lenses →

December 17, 2015[Research Library], OCRC - Culture and Values, Organizational Communication Research Centeracculturation, employee communication, employee dissatisfaction, employee dissent, employee relations, internal communication, organizational assimilation, organizational culture, peer communication, Upward CommunicationSarah Jackson

Author(s), Title and Publication Goldman, Z., W., & Myers, S. A. (2015). The relationship between organizational assimilation and employees’ upward, lateral, and displaced dissent. Communication Reports, 18(1), 24 – 35. Summary This article reports a study that explored the process by which an individual employee being integrated into the culture of an organization, i.e. organizational … Continue reading The Relationship Between Organizational Assimilation and Employees’ Upward, Lateral, and Displaced Dissent →

November 10, 2014OCRC - Engagementemployee engagement, face-to-face communication, internal communication, leadership communication, transparent communication, trustSarah Jackson

Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and … Continue reading Driving Employee Engagement: The Expanded Role of Internal Communications →

November 10, 2014OCRC - Leadership Communicationsemployee advocacy, employee-organization relationships, internal communication, leadership communication, symmetrical communication, transformational leadershipLinjuan Rita Men

Topic: Leadership Communication Authors, Title and Publication Men, L. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26(3), 256-279. Summary Leadership at different levels directly or indirectly determines structural forms, organizational culture and climate, power distribution, and communication. Different types of leadership advocate different communication … Continue reading Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes →