Tag Archives: employee communication

July 23, 2012[Research Library], OCRC - Best Practices, Organizational Communication Research Centerbad news, best practices, CEO leadership, change management, communication strategy, employee communication, face-to-face communication, internal communication, message context, two-way communicationInstitute for Public Relations

Topic: Best Practices in Internal Communication Author(s), Title and Publication Young, M., & Post, J. E. (1993). Managing to communicate, communicating to manage: How leading companies communicate with employees. Organizational Dynamics, 22(1), 31-44. Summary This study is built on the idea that internal communication processes are an important ingredient in successful change, and understanding best … Continue reading Managing to communicate, communicating to manage: How leading companies communicate with employees →

July 23, 2012[Research Library], OCRC - Measurement, Organizational Communication Research Centercommunication channels, dominant coalition, employee communication, employee management, employee-organization relationships, face-to-face communication, influence tactics, information dissemination, Information Satisfaction, internal communication, interpersonal communication, organizational advocacy, sense of community, supervisor-employee relationshipInstitute for Public Relations

Topic: Internal Communication and Information Satisfaction Author(s), Title and Publication White, C., Vanc, A., & Stafford, G. (2010). Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence. Journal of Public Relations Research, 22(1), 65-84. Summary This study examined employees’ perceptions of information flow from top administrators, their communication preferences, sense of … Continue reading Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence →

July 23, 2012[Research Library], OCRC - Best Practices, OCRC - Culture and Values, Organizational Communication Research Centerbest practices, culture of communication, employee communication, empowerment, enablers of communication, internal communication, line of sightInstitute for Public Relations

Topic: Best Practices Author(s), Title and Publication Powers, V. J. (1996-1997). Benchmarking Study Illustrates How Best-in-Class Achieve Alignment, Communicate Change. Communication World, December/January, 30-33. Summary The American Productivity & Quality Center conducted this study of internal communication best practices among 50 companies that were believed to be the best in employee communication. Best practice refers … Continue reading Benchmarking Study Illustrates How Best-in-Class Achieve Alignment, Communicate Change →

July 23, 2012[Research Library], OCRC - Culture and Values, OCRC - Engagement, OCRC - Leadership Communications, OCRC - Measurement, OCRC - Trust, Organizational Communication Research Centeremployee communication, Employee Retention, employee values, listening skills, Organizational ValuesInstitute for Public Relations

Topic: Employee Engagement Author(s), Title and Publication Maritz Research. (June, 2011). Maritz Research Hospitality Group 2011 Employee Engagement Poll. Maritz Research White Paper. Summary Maritz Research, a firm specializing in employee and customer satisfaction studies and programming, conducted this study. The online panel included 1,857 individuals who were 18 years of age or older, worked … Continue reading Maritz Research Hospitality Group 2011 Employee Engagement Poll →

July 12, 2012[Research Library], OCRC - Culture and Values, Organizational Communication Research Centercommunication climate, employee communication, employee motivations, employee needs, employee-organization relationships, internal communication, Organizational Identification, perceived external prestigeCees B.M. van Riel

Topic: Organizational Identification and Communication Climate Author(s), Title and Publication Smidts, A., van Riel, C. B. M., & Pruyn, A. T. (2000). The impact of employee communication and perceived external prestige on organizational identification. Erasmus Research Institute of Management: Research in Management Report ERS-2000-01-MKT. Erasmus University, Rotterdam, the Netherlands. Summary This study used … Continue reading The impact of employee communication and perceived external prestige on organizational identification →

July 12, 2012[Research Library], OCRC - Best Practices, OCRC - Measurement, OCRC - Trust, Organizational Communication Research Centerbest practices, business strategy, communication roles, communicator challenges, employee alignment, employee communication, front-line manager communication, information overload, internal communication, leader communication, organizational communication, return on investment (ROI)Institute for Public Relations

Topic: Best Practices in Employee Communication Author(s), Title and Publication Gay, C., Mahoney, M., & Graves, J. (2005). Best practices in employee communication: A study of global challenges and approaches. San Francisco: IABC Research Foundation. Summary This comprehensive study identified four primary challenges facing employee communicators. The project included a review of case studies, interviews … Continue reading Best practices in employee communication: A study of global challenges and approaches →

July 12, 2012[Research Library], Investor Relations, OCRC - Measurement, Organizational Communication Research Centercommunication effectiveness, effective communication, employee communication, Employee Retention, employee turnover, external communication, financial performance, internal communication, Measurement Publication, organizational communication, return on investment (ROI)Institute for Public Relations

Topic: Organizational Communication and Financial Performance Author(s), Title and Publication Watson Wyatt. (2004). Connecting Organizational Communication to Financial Performance—2003/2004 Communication ROI Study. Watson Wyatt: Worldwide Research Report. Summary With data collected from 267 leading U.S. organizations, this report investigated the impact of communication on financial performance. It found that better communications resulted in a higher … Continue reading Connecting Organizational Communication to Financial Performance—2003/2004 Communication ROI Study →

July 12, 2012[Research Library], OCRC - Internal Communications, Organizational Communication Research Centeradvanced communication and information technologies (ACIT), communication channels, employee communication, face-to-face communication, media richness, onboarding, organizational assimilation, social media, traditional mediaInstitute for Public Relations

Topic: Organizational Assimilation and Communication Technology Author(s), Title and Publication Waldeck, J. H., Seibold, D. R., & Flanagin, A. J. (2004). Organizational Assimilation and Communication Technology Use. Communication Monographs, 71(2), 161-183. Summary This study investigated the nature of organizational assimilation, and employees’ use of three types of communication tools in information seeking to reduce assimilation … Continue reading Organizational Assimilation and Communication Technology Use →

July 12, 2012[Research Library], OCRC - Leadership Communications, Organizational Communication Research Centeremployee attitudes, employee commitment, employee communication, feedback, job satisfaction, listening skills, managerial communication, organizational commitment, organizational efficacy, person-organization fitInstitute for Public Relations

Topic: Supervisor Communication and Organizational Commitment Author(s), Title and Publication van Vuuren, M., de Jong, M. D.T., & Seydel, E. R. (2007). Direct and indirect effects of supervisor communication on organizational commitment. Corporate Communications, 12(2), 116-116. Summary Many studies have demonstrated that communication has strong ties to the core of organizational existence. To study how … Continue reading Direct and indirect effects of supervisor communication on organizational commitment →

July 12, 2012[Research Library], OCRC - Advocacy & Ownership, Organizational Communication Research Centercommunication climate, corporate messaging, employee attitudes, employee behaviors, employee communication, internal media, management communication, organizational communication, personal messaging, strategic business alignment (SBA), strategy implementationCees B.M. van Riel

Topic: Employee Communication and Business Alignment Authors, Title and Publication van Riel, C. B., Berens, G., & Dijkstra, M. (2005). The Influence of Employee Communication on Strategic Business Alignment. Report of the Erasmus Research Institute of Management: Erasmus University, Rotterdam, the Netherlands. Summary This study surveyed more than 2,400 employees in two international companies to … Continue reading The Influence of Employee Communication on Strategic Business Alignment →

July 12, 2012[Research Library], OCRC - Culture and Values, Organizational Communication Research Centercommunication effectiveness, electronic communication, employee communication, employee management, Employee Value Proposition (EVP), face-to-face communication, globalization, high-performing companies, internal communication, Measurement Publication, Organizational Values, return on investment (ROI), social mediaInstitute for Public Relations

Topic: Internal Communication and Employee Value Proposition Author(s), Title and Publication Towers Watson. (2010). Capitalizing on Effective Communication: Communication ROI Study Report. Towers Watson. Summary This report identified how high-performing companies inform and engage their employees in challenging economic times. The data were collected from a survey of 328 organizations that represent five million employees … Continue reading Capitalizing on Effective Communication: Communication ROI Study Report →

July 12, 2012[Research Library], OCRC - Measurement, Organizational Communication Research Centerbusiness-outcome metrics, communication effectiveness, communication value, employee communication, employee surveys, internal communication, Measurement Publication, return on investment (ROI), Watson/Wyatt surveyBruce Berger

Topic: Measurement of ROI for Internal Communication Author(s), Title and Publication Meng, J., & Berger, B. (2010). How Top Business Communicators Measure the Return on Investment (ROI) of an Organization’s Internal Communication Efforts. Institute for Public Relations. Summary This study examined how and to what extent top business communicators measure the return on investment (ROI) … Continue reading How Top Business Communicators Measure the Return on Investment (ROI) of an Organization’s Internal Communication Efforts →