This blog is provided by the IPR Organizational Communication Research Center Formal organizations are considered the central institutions of modern society. We exist with and through them as they organize and structure our life from the beginning through to the end. New technology has created different challenges for all types of organizations. On the one … Continue reading Understanding How Internal Communication Affects Life Satisfaction
This summary is provided by the IPR Digital Media Research Center. Rachel Son and colleagues analyzed whether audiences were as satisfied with machine-generated script narratives (bot narratives) as they were with scripts written by humans. An online survey of 260 U.S. adults was conducted in May 2023. Key findings include: 1.) Participants’ levels of narrative … Continue reading Do People Prefer Scripts Written by Humans or AI Better?
Senior leaders are grappling with economic headwinds, including prolonged inflation, continued wage pressures, labor shortages, and overall slowing growth. Additionally, according to the most recent Deloitte Well-Being at Work Study, employee well-being continues to decline. To combat these issues and drive growth, it’s imperative that leaders have high-performing teams that work together effectively, produce high-quality … Continue reading No Joke: How Humor at Work Can Propel Culture & The Bottom Line
Dr. Grant Packard and Dr. Jonah Berger analyzed how the use of concrete language shaped consumer behavior and satisfaction. Concrete language was defined as the use of “specific, tangible, and real” words. An analysis of 200 customer service calls from a large American apparel retailer and 941 customer service interactions from a Canadian multi-channel retailer … Continue reading Consumers Prefer Concrete vs. Abstract Language
This summary is provided by the IPR Organizational Communication Research Center Dr. Yeonsoo Kim and colleagues studied how an organization’s base crisis responses and dialogic competency impacted employees’ trust, satisfaction, belonging, and support for the organization during the COVID-19 pandemic. An online survey of 378 U.S. employees who worked full-time at small, medium, and large … Continue reading Building Employee Trust through Effective Internal Communication during the Pandemic
Morning Consult examined how adult employees in the United States feel about their work. The researchers analyzed how factors such as COVID-19, inflation, and remote work affect where people want to work, how satisfied they are with their jobs, and the reasons why they do or do not prefer to work in certain environments. An online … Continue reading What Employees Want in 2023
This summary is provided by the IPR Organizational Communication Research Center based on the original article in Management Communication Quarterly Summary Organizational communication researchers have studied power, influence, and aggressive communication in superior-subordinate relationships in paid employment settings for many years. Aggressive communication in leader-follower relationships in volunteer and religiously oriented organizations, particularly churches, has received less … Continue reading What Lessons Can Be Learned About Superior-Subordinate Communication from the Catholic Church?
Topic: Employee Communication and Quality Employer-Employee Relationships Author, Title and Publication Jiang, H. (2012). A model of work-life conflict and quality of employee-organization relationships: Transformational leadership, procedural justice, and family-supportive workplace initiatives. Public Relations Review, 38, 231-245. doi:10.1016/j.pubrev.2011.11.007 Summary Quality relationships between organizations and their employees contribute to organizational effectiveness. This study tested a new … Continue reading A Model of Work-Life Conflict and Quality of Employee-Organization Relationships: Transformational Leadership, Procedural Justice, and Family-Supportive Workplace Initiatives