Tag Archives: communication

[Blog], [Research Library], OCRC - Crisis, OCRC - Internal Communications, Organizational Communication Research Center, , , , , ,

This summary is provided by the IPR Organizational Communication Research Center Dr. James Ndone examined how negative employee-organization relationships impacted an organization’s internal reputation and its employees’ negative emotions as well as unsupportive behavior during a crisis. Negative employee-organization relationships (NEOR) were manifested by distrust, dissatisfaction, control dominance (how an organization intentionally neglected and controlled … Continue reading How Negative Employee-Organization Relationships Affect Employees’ Reactions to Crisis →

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This blog is provided by the IPR Organizational Communication Research Center How do organizations get in contact with clients and staff during a cyber-attack? And how do they keep up urgent operations? We know from research and practice that one of the main challenges during a cyber-attack is the loss of internal and external communication … Continue reading Cyber-attacks and Internal Communication in Organizations →

[Research Library], OCRC - Communication Behaviors, Organizational Communication Research Center, , , , , , , ,

This summary is provided by the IPR Organizational Communication Research Center Dr. Pok Man Tang and colleagues’ study examined how employees felt after spending considerable time during their workday interacting with artificial intelligence (AI). The researchers proposed that the more workers interacted with artificial intelligence during their work life, the stronger they would feel the … Continue reading How AI Impacts Employee Social Behavior →

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Deloitte assessed cybersecurity threats for companies across the globe and suggested defense strategies for leaders based on geographic region. 1,110 cyber decision-makers at the director level or higher were surveyed across 20 countries. Key findings include: 1.) 20% of all respondents had experienced 11 or more cybersecurity incidents in the past year. 2.) Organizations within … Continue reading Global Cyber Threats in 2023 →

[Blog], [Research Library], OCRC - Internal Communications, , , , , , , , ,

Senior leaders are grappling with economic headwinds, including prolonged inflation, continued wage pressures, labor shortages, and overall slowing growth. Additionally, according to the most recent Deloitte Well-Being at Work Study, employee well-being continues to decline. To combat these issues and drive growth, it’s imperative that leaders have high-performing teams that work together effectively, produce high-quality … Continue reading No Joke: How Humor at Work Can Propel Culture & The Bottom Line →

[Blog], [Research Library], Behavioral Insights Research Center, BIRC - Behavior Change, , , , , , , ,

Dr. Grant Packard and Dr. Jonah Berger analyzed how the use of concrete language shaped consumer behavior and satisfaction. Concrete language was defined as the use of “specific, tangible, and real” words. An analysis of 200 customer service calls from a large American apparel retailer and 941 customer service interactions from a Canadian multi-channel retailer … Continue reading Consumers Prefer Concrete vs. Abstract Language →

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This blog is provided by the IPR Behavioral Insights Research Center We’ve started to get glimpses into what AI means for the comms and PR professions, and not all the news is good… As AI has burst onto the scene, no one has missed the fact that it will have huge ramifications — not only … Continue reading ChatGPT: A communicator’s friend or foe? →

[Research Library], Latest Research Organizational Communication Research Center, OCRC - Communication Behaviors, OCRC - Peer Communication, Organizational Communication Research Center, , , , , , , ,

This summary is provided by the IPR Organizational Communication Research Center Dr. Ward van Zoonen and colleagues studied the effect of information and communication technologies (ICTs) on employees’ stress and workload outside regular work hours. Researchers specifically focused on visibility (the degree to which communication is visible and accessible to others) and persistence (the degree of permanence of the communication). A … Continue reading Does Frequent Communication Impact Employee Stress Outside of Work? →

[Blog], [Research Library], OCRC - Internal Communications, Organizational Communication Research Center, , , , , , , , , ,

This summary is provided by the IPR Organizational Communication Research Center Dr. Yeonsoo Kim and colleagues studied how an organization’s base crisis responses and dialogic competency impacted employees’ trust, satisfaction, belonging, and support for the organization during the COVID-19 pandemic. An online survey of 378 U.S. employees who worked full-time at small, medium, and large … Continue reading Building Employee Trust through Effective Internal Communication during the Pandemic →

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Those of us who communicate for a living are in the business of influence. We shape the reputations of our organizations, the narratives coming from leaders’ mouths, and — critically — the stories we tell ourselves about who we are. But today, we seek influence in a media and information landscape of unprecedented complexity. One … Continue reading Who has Influence in Organizations? →

[Blog], [Research Library], BIRC - Narratives and Persuasion, , , , ,

This blog is provided by the IPR Behavioral Insights Research Center.  Anyone working in public relations or corporate communication knows that words matter. Behavioral scientists have amassed considerable evidence that even small wording changes can sometimes have surprisingly large effects on people’s attitudes, judgments, and behaviors. Some of this work has focused on wording that contains … Continue reading The Cure Effect: Choosing Your Words Carefully in Health Care Communications →

[Blog], [Research Library], Latest Research Organizational Communication Research Center, OCRC - Advocacy & Ownership, OCRC - Blogs, OCRC - Culture and Values, OCRC - Internal Communications, OCRC - Leadership Communications, OCRC - Work/Life Fit, Organizational Communication Research Center, , , , , , , , ,

This blog is provided by the IPR Organizational Communication Research Center. My agency conducts the Integral Employee Activation Index study annually with The Harris Poll to understand employee mindset and behaviors. We just did a pulse check and the results stunned me. Employees’ expectations about the issues their employer takes a stand on changed drastically. … Continue reading Employees Concerns Beyond Job Creation and Well-being →